Can't add contact information in Outlook (new)

Question

I can't view my contacts in the People pin using Outlook (new)

Answer 1

In the new Outlook for Windows, contacts are managed through the People view. If contacts cannot be viewed or contact information cannot be added, use these checks and steps:

1. Open the People view
   • In the new Outlook navigation bar/side panel, select People.
   • If People is not visible, select More apps, choose People, then right‑click it and select Pin so it stays in the left navigation bar.
2. Confirm where contacts should appear
   • In People, make sure All contacts is selected so all saved contacts are shown.
   • Use the Search box at the top of the People window and type a name, phone number, or company to confirm whether the contact exists.
3. Add a new contact (if none are visible yet)
   • In People, on the Home tab, select New contact.
   • Enter at least a name and email address (and any other details), then select Save.
   • The contact should now appear in the People list and be available when composing email.
4. Add a contact from email (profile card)
   • In Mail, open a message and select the sender or recipient’s name.
   • On the profile card, select More options > Add to contacts (or go to the Contact tab and select Add to contacts at the bottom).
   • Add any extra details and select Save.
5. Manage and organize contacts
   • To help find contacts more easily in People:
     • Use Sort (for example, by first name, last name, company, or recently added).
     • Use Add to favorites so important contacts appear in Favorites.
     • Use Categorize to assign color categories to contacts.
6. If contacts still do not show in People
   • If using a work or school account, some people may only exist in the organization directory and not as saved contacts. These can be found via search or by selecting their name in email; to store extra info (notes, birthdays, etc.), save them as contacts from the profile card as above.
   • If Outlook appears to be malfunctioning (for example, People not loading at all), close and reopen new Outlook and verify that the correct account is signed in.

These steps use the supported People experience in the new Outlook for Windows to add and view contacts.

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References:

• Manage contacts in Outlook
• Add, find, edit, or delete a contact in Outlook
• Import or export contacts in Outlook using a .csv file
• What is the Outlook People page?