Payment for 365 that I already have...

Question

I use 365 and the subscription was about to expire. I reached out to a friend who works for MS and he allowed us to have the friends/family discount. We paid for it and have the subscription for one year. Yesterday, we see a pending fee on our bank statement from MS for a year subscription to 365. I want the fee reversed. $143.51

Answer 1

I don't have the account information of 365 that I was using. I deleted the old 365 in order to download the new on that we got on friends and family.

Answer 2

To get the extra Microsoft 365 charge reversed, follow these steps:

1. Confirm which account was charged
   • Go to https://account.microsoft.com/services and sign in with the Microsoft account that was billed for the $143.51.
   • Verify which Microsoft 365 subscription is active there (for example, Family/Personal, annual/monthly, and renewal date).
   • If the charge came via a third party (Amazon, Best Buy, mobile app store), that provider must handle cancellation and refund.
2. Cancel the duplicate subscription and check refund eligibility
   • In Services & subscriptions, find the Microsoft 365 subscription that corresponds to the unwanted renewal.
   • Select Manage.
   • Select Cancel (or Upgrade or Cancel) and follow the prompts.
   • When cancelling, the site will indicate whether a refund is available for that charge. For Microsoft 365 Basic, Personal, Family, or Premium purchased from Microsoft, cancellation is required first to check refund eligibility.
   • If the page shows Turn on recurring billing instead of Manage or Cancel, that subscription is already set to expire and will not charge again.
3. If cancellation/refund cannot be completed online
   • Use Microsoft’s guided support for billing issues and unrecognized or duplicate charges. A support agent can review the $143.51 charge and process a refund if eligible.
   • Make sure to:
     • Sign in with the same Microsoft account that was charged.
     • Choose the Microsoft 365 & Office product category.
     • Select a billing/refund topic (for example, “Billing and Payment updates” or similar) and start chat or request a call.
4. If the charge came from a third party
   • If the renewed subscription was purchased through Google Play or Apple’s App Store, request cancellation/refund directly from them using their refund processes.

Because this involves account-specific billing and a pending bank charge, final reversal must be handled by Microsoft Support or the third-party retailer after cancellation.

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References:

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Turn recurring billing on or off for a Microsoft subscription
• A subscription notice appears when I open a Microsoft 365 application
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A
• Request a refund - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A