send sign in notfication cannot be removed from my security settings

Question

my Microsoft Authenticator App will not provide push notifications from One Drive, making me unable to sign on through my IOS phone. I am trying to remove the above option so i can reset everything up

Answer 1

It will not allow me to do the following

For a personal Microsoft account (OneDrive/Outlook.com, etc.):

1. Sign in to the Advanced security options page of the Microsoft account.
2. In the list of verification options (security info), find the entry that corresponds to Microsoft Authenticator or App.
3. Expand that option and select Remove.
4. Select Remove again to confirm.

This removes Authenticator as a sign-in verification method so the account can be reconfigured with new methods (including re-adding Authenticator later).

It provides an error message that before i remove a legacy app I need to add another phone number or alternate email adress

Answer 2

To stop using Microsoft Authenticator push notifications so everything can be reset, there are two parts:

1. Remove/unregister Authenticator as a sign-in method from the account’s security settings.
2. Remove the account (or all accounts) from the Authenticator app on the iOS device.

Follow these steps.

1. Remove Authenticator as a verification method in account security

For a personal Microsoft account (OneDrive/Outlook.com, etc.):

1. Sign in to the Advanced security options page of the Microsoft account.
2. In the list of verification options (security info), find the entry that corresponds to Microsoft Authenticator or App.
3. Expand that option and select Remove.
4. Select Remove again to confirm.

This removes Authenticator as a sign-in verification method so the account can be reconfigured with new methods (including re-adding Authenticator later).

Important notes from the documentation:

• Old security info does not need to be removed unless there is a security risk, but if Authenticator is blocking sign-in or is on a lost/old device, removal is appropriate.
• Do not request removal of all security information unless absolutely necessary; that puts the account into a 30‑day restricted state where security settings cannot be changed.

2. Remove the account from Microsoft Authenticator on iOS

If the app is still installed and accessible on the iPhone:

1. Open Microsoft Authenticator.
2. Tap the account that is used for OneDrive.
3. Tap the Settings gear for that account.
4. Tap Remove account and confirm.
   • After removal, that device can no longer be used to verify sign-in for that account until it is re-added.

If all accounts should be cleared from Authenticator on iOS:

1. Open the iOS Settings app.
2. Go to General > Storage.
3. Select Authenticator from the app list.
4. Tap Offload App.
   • This removes all Authenticator data; there is no undo, and the device will no longer verify sign-ins for any account until they are re-added.

3. Re‑set up sign-in after removal

Once Authenticator has been removed as a verification method and/or from the device:

• Sign back in to the Microsoft account and add new security info (for example, phone number or email) if needed.
• Then re-add the account to Microsoft Authenticator:
  • Open Authenticator, choose Add account, select the appropriate account type (for example, Personal Microsoft Account), and follow the sign-in prompts.
• If push notifications are still not received after re-adding, verify:
  • iOS notifications are enabled for Authenticator.
  • The device is not in Do Not Disturb/Quiet mode.
  • Network connectivity is available.

If notifications work for some accounts but not others, remove the problematic account from Authenticator, add it again allowing notifications, and test sign-in.

---

References:

• Removing a sign-in verification method
• How to sign out from Authenticator
• Microsoft Authenticator FAQs
• Troubleshoot problems with Microsoft Authenticator