Azure tenant is blocked due to inactivity and I cannot even log into my Azure account to create a support request

Question

Hi there,

I am trying to use the $200 Azure credit for testing out a business idea

When I clicked on the respective link, it led me to a log-in page. I used my Microsoft credentials to log in. Then, I received the "Error code: AADSTS5000225".

I called the support line of Microsoft in my country. At the first try, the bot asked me a couple of questions to determine the nature of the issue. Then, it referred me to the support / Q&A page.

I followed the steps in an earlier solution message, which leads to requesting support via https://azure.microsoft.com/en-us/support/ webpage. The problem is that I cannot even start a support request because it asks me to log in to my account, which leads me to the very page where I get "Sign-in failed (Error code: AADSTS5000225)" error.

I noticed that it would not help me and called the support line once again. This time, the bot did not even listen to me. Instead, it referred me to the same support / Q&A page and closed the call.

Answer 1

Gyovany Lucios

As discussed over private messages, please login to Azure with the tenant specific endpoint and pass the tenant ID I provided.

https://portal.azure.com/TenantID

And you will be able to access Azure portal.

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