I got a charge $107.89 on 2/12/26. And the same charge of $107.89 on 3/6/26. Why? And how do I reverse one of the charges?

Question

I have been charged 2 times within a month for the same thing and I don’t understand why? $107.89 on 2/12/26 and $107.89 on 3/6/26. Please help

Answer 1

The two charges of $107.89 on 2/12/26 and 3/6/26 are most likely either:

1. Two separate subscription billings that happened close together
   • If a Microsoft 365 subscription has recurring billing enabled, each renewal posts as a separate charge.
   • If a previous payment failed (for example, insufficient funds), Microsoft retries the charge. A “late” successful retry plus the next “on time” renewal can appear as two similar charges within a short period.
   • For monthly or yearly subscriptions, this can look like a duplicate even though each charge covers a different billing period.
2. A duplicate or mistaken charge for the same order
   • If it is truly the same order charged twice, Microsoft Store Support needs to review and correct it.

To confirm what happened and reverse one of the charges, follow these steps:

1. Check Microsoft account order history
   1. Sign in to the Microsoft account used for Microsoft 365.
   2. Go to the order history page and look for charges of $107.89 around 2/12/26 and 3/6/26.
   3. If there are two separate subscription renewals (for example, one catching up a previously declined payment and one regular renewal), both charges may be valid.
2. Use the “Investigate” tool for unrecognized or confusing charges
   1. Go to Manage your payments on the Microsoft account dashboard.
   2. Select the payment method that shows the $107.89 charges.
   3. Select Investigate next to the relevant charge and follow the prompts to see what subscription or order it belongs to and whether another account (for example, a family member) is using the same card.
3. Check for multiple Microsoft accounts or subscriptions
   • If only one $107.89 charge appears in the order history but the bank or card statement shows two, another Microsoft account may be using the same card.
   • On the Payment options page, use Investigate to search for other accounts using that card.
4. If it is a true duplicate charge for the same order
   • If the order history shows the same order charged more than once, collect:
     • Microsoft account sign-in ID
     • Order number(s) for the duplicate $107.89 charge(s)
   • Then contact Microsoft Store Support and explain that there is a duplicate charge for the same order and request a correction/refund.
5. If the charge is accidental or unauthorized
   • If the charge is for an accidental or unauthorized purchase (for example, a family member’s purchase or suspected account compromise), request a refund using the Microsoft refund process for Store purchases.
   • If there is any sign the account was compromised, follow the guidance to recover and secure the Microsoft account before future charges occur.

If none of the Microsoft tools show a matching transaction for one of the $107.89 charges, contact the bank or card issuer to dispute that specific charge as potentially fraudulent.

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References:

• How to investigate a billing charge from Microsoft
• I've been charged twice
• Cancel an order or pre-order from Microsoft Store
• What is a chargeback?
• i have been charged twice - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A