i need my old account back. i lost my phone and didn't back it up.

Question

hello there, i lost my account and now i can't log back in to it due to losing my account. i have proof i had the account and would like someone to reach out to me so i can possibly get the account back with all of my old things on there. kind regards~~~~~ fred

Answer 1

Hey there! Nice to meet you!

Since you do not have access to the verification methods for a password reset, I'm afraid the only way to recover the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to grant you access to your account.

Thank you for your understanding.

Best regards,

Darhyl