My Sharepoint page is not working

Question

When I click on my Sharepoint icon in my products page, it resolves to this URL:

https://m365.cloud.microsoft/launch/sharepoint

and gives me this message...

This page isn’t working

m365.cloud.microsoft redirected you too many times.

How can I get to my Sharepoint?

Answer 1

Dear @Robert Hilke,

Thank you for reaching out to the Microsoft 365 Q&A forum community support team. I understand how frustrating it is to be blocked from accessing your files when the SharePoint icon leads to a redirection loop. This "too many redirects" error typically occurs when there is a conflict between your browser’s cached data and the Microsoft 365 authentication service. I would be happy to help you resolve this and get you back into SharePoint. 

Please try the following steps to bypass the redirection loop: 

1. Use Incognito/InPrivate Mode: Open a new InPrivate window (Ctrl+Shift+N for Edge/Chrome) and sign in at portal.office.com. If SharePoint opens here, the issue is caused by your browser's stored cookies. 
2. Clear Browser Cache and Cookies: In your browser settings, clear your "Browsing data" for at least the last 24 hours. Specifically, ensure that "Cookies and other site data" are selected. 
3. Direct URL Access: Instead of using the app launcher icon, try navigating directly to your organization’s SharePoint root URL: https://[yourdomain]. sharepoint.com. Replace [yourdomain] with your school or company name. 
4. Flush your local DNS cache (just in case) 

• On Windows open a Command Prompt as admin and run ipconfig /flushdns 

Error when accessing OneDrive or Sharepoint - SharePoint | Microsoft Learn 

Microsoft is currently transitioning several services to the cloud.microsoft domain. Occasionally, if a browser holds an old security token for the office.com or sharepoint.com domains, it creates a "loop" where the site keeps trying to verify who you are. 

For further technical details on why these errors occur in Microsoft 365, you can refer to this official documentation: Reactivate your subscription in the Microsoft 365 admin center | Microsoft Learn 

I hope this helps you access your SharePoint site immediately. Please let me know if the error persists even in an InPrivate window, and I will be happy to investigate further for you. 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.