Microsoft store failing to download games / apps and freezing when I fullscreen it.

Question

I've been attempting to download sea of thieves off the microsoft store since last night and everytime it will get to 100% and then say there was an error. Additionally whenever I fullscreen the app it completely freezes and task manager or wsreset.exe will not close it, the only way is to restart my computer.

Answer 1

Great, glad that you solved the problem

See you next time in ms community

Elvis

Answer 2

Problem fixed by setting where new content is saved in windows settings, I had my c drive selected in there and when I tried downloading the game to my D drive it didn't work.

Answer 3

Hi silly, welcome in community

Can you share the exact error message? This one is essential to give you the ccorect trouble shooting.

Then, how do you connect to internet? Do you have antivirus or firewall inatalled different from windows product like defender or windows firewall? Do you use a local account or Microsoft account?

Let me know

Elvis

Answer 4

Try the following steps in order on Windows 10 to fix Microsoft Store download failures and freezing:

1. Reset the Microsoft Store cache
   1. Press Windows key + R.
   2. Type wsreset.exe and select OK.
   3. A blank Command Prompt opens, then closes after a few seconds, and Microsoft Store reopens automatically.
   4. Try downloading the game again.
2. Make sure Windows and Microsoft Store are fully updated
   1. Go to Settings > Update & Security > Windows Update > Check for updates and install any available updates.
   2. Open Microsoft Store.
   3. Select See more (⋯) > Downloads and updates > Get updates and let Store update its apps and itself.
3. Check that Microsoft Store is correctly registered for the user
   1. Open a non‑elevated PowerShell window.
   2. Run:

            Get-AppxPackage *Microsoft.WindowsStore*
      

      If nothing is returned, Store is not registered for the account.
   3. If the package exists on the machine, re‑register it for the user from a non‑elevated PowerShell:

            Add-AppxPackage -RegisterByFamilyName -MainPackage Microsoft.WindowsStore_8wekyb3d8bbwe
      

   4. Reopen Microsoft Store and test the download again.
4. Verify Microsoft Store isn’t blocked and network endpoints are reachable
   1. Confirm Microsoft Store opens without a policy message saying it’s disabled.
   2. If downloads still fail or stall, check that firewall or proxy rules are not blocking Windows Update and Microsoft Store endpoints as described in the Store download troubleshooting guidance. If those endpoints are blocked, downloads and updates can fail at 100%.
5. Use winget as an alternative installer If Store UI continues to freeze, use Windows Package Manager to install the game or app where supported:
   1. Open Windows Terminal or PowerShell.
   2. Search:

            winget search "Sea of Thieves"
      

   3. Install (using the exact ID or name from the search result):

            winget install <App name or ID>
      

6. General app troubleshooting on Windows 10 If Store or other apps keep freezing when fullscreen:
   1. Close and reopen the app.
   2. Ensure Windows is fully updated (as above).
   3. Update Microsoft Store (as above).
   4. If other Store apps misbehave, repair or reset them via Settings > Apps > Apps & features following the guidance for repairing apps.

If, after these steps, Store still freezes the entire session when fullscreened and cannot be killed from Task Manager, this indicates deeper shell or system corruption. In that case, follow the broader Microsoft Store app download failure checklist (registration, policy, endpoints) and consider more advanced repair options based on that guidance.

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References:

• I can't find or install an app from Microsoft Store
• Troubleshoot Microsoft Store app download failures
• Fix problems with apps from Microsoft Store
• Microsoft Store doesn't open