Want let me log in are accept the codes

Question

I got a new phone with the same phone number and it want let me log into my outlook keep saying error and want take my password I need somebody to call me so I can log in

Answer 1

To regain access and sign in on the new phone, follow these steps using only Microsoft’s self-service tools (phone support cannot send codes or fix sign-in directly):

1. Run the Microsoft sign-in helper for personal accounts
   • Go to the sign-in helper tool: Start.
   • Enter the Outlook email address or mobile number used for the account.
   • Follow the on-screen steps; the tool will detect common issues and guide through recovery or password reset.
2. If the password is not accepted or there is an error
   • Use the standard account recovery flow at Sign-in helper if locked out or codes are not working.
   • If verification codes are not arriving:
     • Avoid requesting too many codes repeatedly, as this can cause a temporary block on sending codes.
     • Check that the phone can receive SMS from unknown numbers and that the SMS inbox is not full.
     • If using email as a method, check the junk/spam folder for messages from @accountprotection.microsoft.com.
3. If verification codes still do not arrive
   • Choose another verification method if available (alternate email, Microsoft Authenticator, etc.).
   • If no method works, wait and try again later; temporary blocks due to unusual activity or heavy traffic are automatically lifted after some time.
   • Support agents cannot send verification codes, password reset links, or change account security info.
4. If unable to sign in to Outlook mobile specifically
   • Install or update to the latest Outlook app for iOS from the app store as recommended in download the latest version.
   • Then try signing in again using the recovered or confirmed password.
5. If all self-service options fail
   • Go to Contact Microsoft Support, describe the sign-in problem, and select Get Help.
   • If still needed, choose Contact Support to reach the appropriate support option (chat/callback where available). Note that support cannot bypass verification or directly unlock the account but can guide through the correct recovery steps.

Phone calls from support cannot be used to override security checks or manually log into the account; only the self-service verification and recovery tools can restore access.

---

References:

• Can't sign in to the Outlook mobile app
• Troubleshoot Microsoft verification code issues
• Common problems with two-step verification for a work or school account
• Using Outlook mobile to sign in
• Help us secure your account
• Why is Microsoft texting me?