cannot create email account in outlook

Question

I was in a chat about this problem, had to reboot computer and now i cannot find the chat

Answer 1

Hi Sam Modica

Thanks for reaching out to the Microsoft Q&A forum. I’m sorry to hear that you’re having trouble adding your email account.

To help you further, could you please share a bit more detail about what happens when you try to add the account in Classic Outlook? For example:

• Do you see any error message?
• Does the setup fail during password entry, authentication, or server connection?
• What type of email account are you trying to add (Outlook.com, Gmail, Yahoo, ISP email, etc.)?

Also, since you mentioned that you’re currently in a chat regarding this issue, could you please confirm whether this is a chat with a Microsoft Support agent? If so, you can reconnect to the chat by following the same steps you used previously, or by using the link below:

1. Go to: https://support.microsoft.com/en-us/home/contact
2. Enter your issue keyword.
3. Scroll down and click Contact Support and sign in with your Microsoft account.
4. Choose the appropriate Products and Services/ Category.
5. Select Chat with a support agent in your web browser.

Once connected, please provide the agent with your previous case ID so they can quickly locate your earlier session and continue assisting you.

Thank you so much for your precious time and understanding.

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