Need help accessing account

Question

I need someone to reach out to me to help me with my son’s Microsoft account. He got logged out of his account on Minecraft on our Nintendo Switch. When trying to log back in, it shows a different username, all of his downloadable content is gone, and all of his mods that he’s bought are gone. We’ve spent a lot of money on this account and need assistance ASAP.

Answer 1

Hey there! Nice to meet you!

I'm sorry you and your son are experiencing this.

Based on your description, your son's Microsoft account was compromised. The hacker was able to remove the account's primary email address/security info and replace it with their own email address.

The only way to recover a hacked Microsoft/Minecraft account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and the security info has been replaced by the hacker, I'm afraid there is no other way to recover the Microsoft account, and Microsoft Support cannot help either.

However, I would recommend reaching out to Minecraft Support regarding his Minecraft account if they can provide an alternative option:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Thank you for your understanding.

Best regards,

Darhyl