I cannot sign in to my Azure / Visual Studio Enterprise subscription.

Question

Hello Support,

I am locked out of my personal Azure account (MSA) ******@hotmail.com that is backed by my Visual Studio Enterprise (MSDN) benefit, and I need assistance resetting Azure MFA.

Issue Summary

• Personal Microsoft account (MSA), used for Visual Studio Enterprise
• Unable to complete Azure MFA
• Microsoft Authenticator app shows 8 digit codes, but Azure is prompting for a 6 digit code
• Push notifications never arrive
• The "use another verification option" link does not appear
• I can sign into my Microsoft account for non-Azure services, but Azure Portal login fails at MFA
• The MFA reset page only works for Work/School accounts and does not apply here

Impact

• I cannot access the Azure Portal
• I cannot manage subscriptions/resources

Based on similar cases, this appears to be a tenant lockout / broken Azure MFA state for a personal Azure tenant where there is no alternate Global Admin.

Request

Please assist with resetting Azure MFA for this personal account or engage the Data Protection team to restore access.Hello Support,

I am locked out of my personal Azure account (MSA) that is backed by my Visual Studio Enterprise (MSDN) benefit, and I need assistance resetting Azure MFA.

Issue Summary

• Personal Microsoft account (MSA), used for Visual Studio Enterprise
• Unable to complete Azure MFA
• Microsoft Authenticator app shows 8 digit codes, but Azure is prompting for a 6 digit code
• Push notifications never arrive
• The "use another verification option" link does not appear
• I can sign into my Microsoft account for non-Azure services, but Azure Portal login fails at MFA
• The MFA reset page only works for Work/School accounts and does not apply here

Impact

• I cannot access the Azure Portal
• I cannot manage subscriptions/resources

Based on similar cases, this appears to be a tenant lockout / broken Azure MFA state for a personal Azure tenant where there is no alternate Global Admin.

Request

Please assist with resetting Azure MFA for this personal account or engage the Data Protection team to restore access.Hello Support,

I am locked out of my personal Azure account (MSA) ******@hotmail.com that is backed by my Visual Studio Enterprise (MSDN) benefit, and I need assistance resetting Azure MFA.

Issue Summary

• Personal Microsoft account (MSA), used for Visual Studio Enterprise
• Unable to complete Azure MFA
• Microsoft Authenticator app shows 8 digit codes, but Azure is prompting for a 6 digit code
• Push notifications never arrive
• The "use another verification option" link does not appear
• I can sign into my Microsoft account for non-Azure services, but Azure Portal login fails at MFA
• The MFA reset page only works for Work/School accounts and does not apply here

Impact

• I cannot access the Azure Portal
• I cannot manage subscriptions/resources

Based on similar cases, this appears to be a tenant lockout / broken Azure MFA state for a personal Azure tenant where there is no alternate Global Admin.

Request

Please assist with resetting Azure MFA for this personal account or engage the Data Protection team to restore access.Hello Support,

I am locked out of my personal Azure account (MSA) that is backed by my Visual Studio Enterprise (MSDN) benefit, and I need assistance resetting Azure MFA.

Issue Summary

• Personal Microsoft account (MSA), used for Visual Studio Enterprise
• Unable to complete Azure MFA
• Microsoft Authenticator app shows 8 digit codes, but Azure is prompting for a 6 digit code
• Push notifications never arrive
• The "use another verification option" link does not appear
• I can sign into my Microsoft account for non-Azure services, but Azure Portal login fails at MFA
• The MFA reset page only works for Work/School accounts and does not apply here

Impact

• I cannot access the Azure Portal
• I cannot manage subscriptions/resources

Based on similar cases, this appears to be a tenant lockout / broken Azure MFA state for a personal Azure tenant where there is no alternate Global Admin.

Request

Please assist with resetting Azure MFA for this personal account or engage the Data Protection team to restore access.

Answer 1

https://learn.microsoft.com/en-us/answers/questions/5813133/i-cannot-sign-in-to-my-azure-visual-studio-enterpr?page=0&orderby=Helpful&translated=false#answers