I cannot receive or send e-mails on my Windows account

Question

I cannot receive or send e-mails on my Windows account

George Sacco 0

I was on the line with geek Squad to fix my issues wioth receiveing and sending my e-mails but they were unable to fix the problem. They said it was a Mcrosoft issue. can you please help me I cannot receivee or send e-mails on my windows account george Sacco cell phone

Moderator node : removed cell number for safety

MUSTAFA SALAH 1,285 Reputation points

2026-03-10T13:10:56.03+00:00
Hello George,

Can you please share more information about issue / screenshots?

What link or app you are using to send emails?

Do you have enough storage at your account?

have you tried using the web mail instead of app?

check the forward settings?

Waiting for your feedback!
lintekPC214 96 Reputation points

2026-03-11T15:48:45.2566667+00:00

What is a "Windows account"? Are you talking about your "Microsoft account"? And what are you using as your email client? The browser? Which browser? Outlook? If your using Outlook (the Microsoft account), have you tried accessing Outlook from the browser?

1 answer

Your answer

MUSTAFA SALAH 1,285 Reputation points

2026-03-10T13:10:56.03+00:00

Hello George,

Can you please share more information about issue / screenshots?

What link or app you are using to send emails?

Do you have enough storage at your account?

have you tried using the web mail instead of app?

check the forward settings?

Waiting for your feedback!
lintekPC214 96 Reputation points

2026-03-11T15:48:45.2566667+00:00

What is a "Windows account"? Are you talking about your "Microsoft account"? And what are you using as your email client? The browser? Which browser? Outlook? If your using Outlook (the Microsoft account), have you tried accessing Outlook from the browser?

Answer 1

Emma1-N 5,965 Microsoft External Staff Moderator

Welcome George Sacco,

I understand how frustrating it can be when you’re unable to send or receive emails on your Windows account, and that this issue was not resolved after contacting Geek Squad.

To help resolve this as quickly as possible, could you please confirm the following details:

Which email service/account are you using? (Outlook.com, Exchange Online, a custom domain on Microsoft 365, etc.)
Are you accessing your email through the built‑in Windows Mail app, Outlook desktop, or a web browser?

Looking forward to your response.

Emma1-N 5,965 Reputation points Microsoft External Staff Moderator

2026-03-28T07:39:00.9466667+00:00

Hello George Sacco,

Have you had the chance to check my answer yet?

Please do keep me updated.

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I cannot receive or send e-mails on my Windows account

1 answer

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