USB\DEVICE_DESCRIPTOR_FAILURE

Question

Hi all,

My computer serie is Windows 11. I already try all method which found in the internet, but no success.

My laptop details as follows;

DELL Latitude E7470

Device USB\VID_0000&PID_0002\5&1548b049&0&9 was configured.

Driver Name: usb.inf

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Driver Date: 06/21/2006

Driver Version: 10.0.19041.488

Driver Provider: Microsoft

Driver Section: BADDEVICE.Dev.NT

Driver Rank: 0xFF0000

Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE

Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000

Device Updated: false

Parent Device: USB\ROOT_HUB30\4&1cab4d12&0&0

I hope this issue can resolve soon.

Answer 1

Hi,

unfortunately, likely this means a hardware problem with some USB device. Do you se any problem with USB device using?

Answer 2

USB\DEVICE_DESCRIPTOR_FAILURE indicates that Windows cannot correctly read the USB device’s descriptor, so it falls back to the generic usb.inf entry BADDEVICE.Dev.NT and the device is not started.

Based on the provided information, the failing device is attached to the USB 3.0 root hub:

• Parent: USB\ROOT_HUB30\4&1cab4d12&0&0
• Driver in use: usb.inf (Microsoft USB class driver)

On Windows 10/11, USB devices are normally handled by Microsoft’s in-box USB class drivers (for example, Usbhub3.sys for USB 3.0 hubs and Usbvideo.sys for USB video devices). When a device descriptor cannot be read, Windows cannot match the device to any of these standard class drivers and instead assigns the failure ID USB\DEVICE_DESCRIPTOR_FAILURE.

To address this on a Windows 11 home system:

1. Ensure latest Windows updates and USB stack
   • Install all pending Windows Updates, including optional driver updates, because the USB 3.0 hub driver (Usbhub3.sys) and related stack components are updated through Windows Update. This can resolve compatibility issues with certain USB controllers and devices.
2. Check for OEM (Dell) chipset/USB controller updates
   • Install the latest chipset and USB controller drivers/firmware from Dell for the Latitude E7470. These updates can improve how the USB root hub and host controller communicate with devices so descriptors are read correctly.
3. Try different ports and devices
   • Test the problematic USB device on another PC. If it fails there as well, the device itself may be faulty.
   • Test other USB devices on the same port. If multiple devices fail on that specific port but work elsewhere, the port or its controller path may be damaged.
4. Remove and reinstall USB root hub and controllers
   • In Device Manager, under Universal Serial Bus controllers, uninstall the USB root hub/host controller entries (including the USB 3.0 root hub) and then restart. Windows will reinstall the standard USB class drivers (Usbhub3.sys for USB 3.0 hubs and related drivers) from the driver store.
5. If the device is a standard USB class device
   • For USB video devices, Windows uses Usbvideo.sys (USB Video Class driver).
   • For USB mass storage, Windows uses Usbstor.sys or Uaspstor.sys for UASP devices.
   • For USB hubs, Windows uses Usbhub.sys or Usbhub3.sys. If the device is supposed to be one of these standard classes and still reports USB\DEVICE_DESCRIPTOR_FAILURE after the above steps, that strongly suggests a hardware-level problem with the device or the port.

If, after updating Windows and Dell firmware/chipset drivers, testing other devices/ports, and reinstalling the USB controllers, the same device still shows USB\DEVICE_DESCRIPTOR_FAILURE, the remaining likely causes are a failing USB device or a failing USB port/controller on the laptop.

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References:

• USB device class drivers included in Windows
• Step 2: A Driver Package for the Device is Selected
• Step 3: The Driver Package for the Device is Installed
• How Windows selects a driver package for a device