Wireless desktop 2000 with no usb

Question

Hi, I've lost the usb key allowing me to connect the mouse and desktop to my computer. Where can I buy a usb key replacement?

Thank you!

Answer 1

A replacement USB receiver for Wireless Desktop 2000 is not available as a separate accessory. The keyboard and mouse are pre-paired to the original transceiver and a different or new USB key cannot be purchased to use with the existing devices.

If the original USB receiver is lost, the supported option is to replace the accessory set under warranty (if still covered) or purchase a new set.

To check whether the Wireless Desktop 2000 can be replaced under warranty, follow the warranty steps for Microsoft PC accessories:

1. Review the warranty terms for Microsoft PC Accessories at Hardware warranty, services, and repair.
2. Use proof of purchase to verify coverage and then proceed with the replacement process if eligible.

If out of warranty, a new desktop set (keyboard + mouse + receiver) will be required.

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References:

• How to replace your Microsoft PC Accessory under warranty
• French Disclosure
• Troubleshoot problems with your Surface mouse or keyboard

Answer 2

Thank you, but what a waist to have to throw it all away! Not well thaugh at all.