What is it that I haven't done already to open attachments in my Safari Browser for hotmail?

Question

I have had my hotmail account for many years. As of yesterday, I can open my emails. but not my attachments. I've tried all of the suggestions on-line and I still can't read my magazines and newspapers attachments. I've been here all afternoon trying to fix it and am afraid I'm making it worse. I'm 76 and have minimal knowledge in advanced stages of dealing with these types of issues. Please help!

Answer 1

Hi Kathleen DonAroma,

Thank you for reaching out to Microsoft Q&A forum.

I understand this can be very frustrating, especially since everything was working normally before. Please try the steps below in order, and check an attachment after each step:

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

1. Open Outlook.com in a Private/Incognito window

• This helps rule out stored browser data that may affect how attachments open. Sign in again and try the attachment.

2. Clear Safari data for Outlook only

• On Safari, clear website data related to outlook and live, then sign in again and retry the attachment.

3. Allow pop‑ups for Outlook.com

• Attachments may open in a new tab or window, which Safari can block by default.

4. Temporarily disable Safari extensions or content blockers

• Some extensions can prevent attachments from opening correctly.

5. Download the attachment instead of opening it

• Choose Download/Save, then open the file from the Downloads folder (PDFs usually open with Preview).

However, if the steps above do not resolve the situation, you may try opening Outlook.com in a different browser, such as Chrome or Edge, or use the Outlook application to view the attachments.

Please feel free to let me know if you have any further updates, thanks.

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