Speak to Microsoft re Credit

Question

I received an email in Nov 2025 saying that my account would be credited for an overcharge for the AI portion but I haven't received any credit. How do I speak to someone in customer support in Microsoft?

Answer 1

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

Have you already called your bank to make sure there is no pending refund there?

If you have already contacted them and there is truly no pending refund, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.