my hone was hacked and i am no longer reeiving emais to ****@hotmail.co.uk.

Question

To contact me regarding this, please send return emails to ******@hotmail.co.uk. --------------DO NOT SEND TO LIONKEN39@HOTMAIL,, AS I CAN NO LONGER RECEIVE EMAILS.

the phone number associated with microsoft is -removed for privacy-

This is he core problem, some time in february I was alerted that I was sending out emails asking people to send me details of Amzon vouchers they requeted.

I have changed my password and looked as deep as I can to solve this problem. even more confused now!!

My edest son works in IT has not been able to fix it.

Answer 1

Hello,

I am going to share with you the comprehensive list of things to do, please feel free to skip those you already did. This process can take a bit time, so please be patient as you go through it.

Please complete these steps on a computer, not on a smartphone or tablet.

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First, go to https://www.outlook.com and sign in.

Click the gear icon in the top right corner to open Settings.

Under Mail, review the following areas:

Rules

If any rules are listed, delete all of them.

Conditional formatting

If anything is set up there, delete it.

Forwarding and IMAP

If you see any entries or settings you did not create, remove them. Turn off POP and IMAP.

Junk

Review Safe sender and blocked list. If you don't recognize any, remove them.

After that, exit Settings and return to outlook.com.

Open the To Do section by clicking the blue checkmark icon on the left side. Delete anything there that was not created by you.

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Go to https://account.live.com.

Under Your info > Sign-in preferences, review all aliases on the account. If you see any alias you do not recognize, remove it.

Next, go to the Devices section of your Microsoft account and remove any devices you do not recognize.

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Please also do the following in Security section

Change your password

Enable two-step verification

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Go here https://account.microsoft.com/privacy/app-access Click on "Don't allow" for anything you don't recognize.

=======================

Then go to Security > Manage how I sign in and make sure all contact information belongs to you.

On that same page, scroll down to App passwords and remove any existing app passwords.

Also on the same page, click on Sign out everywhere. This is intended to disconnect any active sessions that may still be connected. Please note that this can take up to 24 hours to fully take effect.