I cannot access Microsoft Support.

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I cannot access Microsoft Support.

Julie Gough 0

When I try to contact support it says to contact an old CSP. I have had my subscription directly with Microsoft for months but it still shows in the support area and gives me no option to open a support ticket with Microsoft.

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Answer 1

Rin-L 18,180 Microsoft External Staff Moderator

Hi @Julie Gough,

Thank you for posting your question in the Microsoft Q&A forum. I truly appreciate you taking the time to reach out, and I’d be more than happy to assist you within my scope. To make sure I fully understand what’s happening on your side and to provide the most accurate guidance. May I kindly ask for a bit more information:

Could you let me know which subscription plan you’ve purchased? I’d also like to check whether you’re still able to sign in to the Microsoft 365 admin center portal?
Would you be able to share a screenshot of the message that appears when you try to open a support ticket?
And if possible, I’d really appreciate it if you could describe your current issue in a bit more detail. The more context you can share, the better I can understand what’s going on and guide you in the right direction.

Whenever you have an update, please feel free to reply directly under this post so I can keep track and follow up with you promptly.

Thank you very much for your patience. I'm looking forward to hearing from you.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Julie Gough 0 Reputation points

2026-03-09T14:17:04.4733333+00:00
It is a Microsoft 365 Business Standard Subscription. I can sign into the admin center portal

We stopped purchasing our subscription through a partner in September 2025. We buy direct from Microsoft now but cannot access support as the account says we are not buying it direct. We have never been able to access Microsoft support. The reseller said they have removed everything on their side and cannot assist.
Rin-L 18,180 Reputation points Microsoft External Staff Moderator

2026-03-10T08:52:35.25+00:00

Thank you for your response, @Julie Gough!

Unfortunately, forum moderators don’t have the permissions or tools needed to support this request directly. If submitting a support ticket through the Microsoft 365 admin center isn’t working for you, there is another option you can try: contacting Microsoft Support by phone using the numbers listed here: Customer service phone numbers - Microsoft Support

Just a small tip to make the call a little easier: when you dial the number, you might hear an automated introduction for about 30 seconds (messages like “you can visit the link…”). You can simply wait through that part. Once the menu options begin, press 1 as a business email user, and then 1 again for technical help.

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I cannot access Microsoft Support.

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