powerPoint templets

Question

powerPoint templets that exist on share point document library that registered as assist library does not appear for specific user on spesific device when he tested on other device it appeared

Answer 1

Hi @abdo elbarbary, 

Thank you for posting your question in the Microsoft Q&A forum. I 

From what you described, when a PowerPoint template stored in a SharePoint Organization Assets Library appears on one device but not on another for the same user, the behavior strongly suggests a local cache issue rather than a permissions or SharePoint configuration problem.   To better understand the situation, could you ask the affected user to try opening PowerPoint for the web on the same device where the issue occurs? If the organization templates show up in the web version, that would confirm the problem is isolated to the desktop Office cache on that machine. 

In the meantime, on the affected device, it would be helpful to clear all locations where the local Office cache might be stored: 

• Closing all Office apps, then navigating to the following path:  

%LOCALAPPDATA%\Microsoft\Office\16.0\BackstageInAppNavCache\SharePoint

• If JSON files appear there, please make a quick backup and delete them. After that, ask the user to reopen PowerPoint and check again. 
• If that folder isn’t available on the device, you can instead clear the broader Office cache by going to: 

%LOCALAPPDATA%\Microsoft\Office\16.0\OfficeFileCache

• Back up the contents, delete the cache, and open PowerPoint again to see if the templates load properly. 

It may also help to run an Office repair. I would recommend choosing Online Repair, as it performs a deeper reset and often resolves underlying issues that Quick Repair may not catch. 

Whenever you have an update, whether the issue improves or stays the same, feel free to reply under this post. I’ll continue following up and supporting you as much as I can within my scope. 

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

Answer 2

The behavior indicates a device‑ or profile‑specific issue rather than a problem with the SharePoint asset library or the templates themselves.

Check these areas on the affected device for the specific user:

1. Confirm the user is seeing the organization templates entry point
   In PowerPoint for Windows the organization’s templates appear under File > New, in a folder with the organization’s name. On the working device the user can see this folder; on the problematic device verify that:
   • PowerPoint is signed in with the same Microsoft 365 work account.
   • The user opens File > New and waits a few seconds for the organization folder to load.
2. Verify licensing and connectivity on the problematic device
   Organization templates require an eligible Microsoft 365 plan (E3/E5) and access to the organization assets library in SharePoint.
   • Confirm the user is licensed correctly in Microsoft 365 admin and that the same license is active on the problematic device.
   • Make sure the device can reach SharePoint/OneDrive (no proxy/firewall blocking Microsoft 365 endpoints).
   • Have the user sign out of Office apps on that device, close PowerPoint, then sign back in and test again.
3. Check SharePoint permissions to the organization assets library
   Since the templates appear on another device for the same user, SharePoint permissions are likely correct, but if the user uses different accounts on different devices, confirm that the account on the problematic device has at least read access to the SharePoint organization assets library that stores the templates.
4. Clear Office cache/profile on the problematic device
   If the account and license are correct but the templates still do not appear, the local Office profile may be stale:
   • Remove the Office account from PowerPoint (Account settings), close all Office apps, then add the account again.
   • If the organization allows it, repair or reinstall Office on that device to refresh the connection to Microsoft 365 services.
5. Validate the organization assets library configuration
   For admins:
   • Ensure the SharePoint organization assets library is configured as described in Create an organization assets library and that PowerPoint templates are stored there.
   • Confirm that the library is accessible from the problematic device via a browser using the same user account.

If the templates appear in a SharePoint document library but not in PowerPoint’s New screen on that device, the root cause is almost always account/identity, licensing, or connectivity on that specific device.

---

References:

• Use your organization's templates in PowerPoint
• Anywhere-access to Office documents in Microsoft 365
• Set a custom template for a SharePoint library