I have been trying to access my emails but i cannot see any email coming in

Question

I have been trying to access my emails but i cannot see any email coming in

Answer 1

Hi @Elemond Tucker,    

Welcome to the Microsoft Q&A forum.    

Thank you very much for reaching out regarding the issue where new emails aren’t appearing in Outlook. I appreciate your patience and the details you provided. 

In many cases, messages are still being delivered but are hidden by a view filter, moved by a rule, split into the Focused/Other tabs, or sent to Junk/Quarantine by security policies. 

Here are my recommendations, please follow the steps below: 

A - Quick steps to try in Outlook on the web 

1/ Check Focused/Other & Filters 

• Go to Inbox > set Filter = All (not Unread/To me/Mentions). 
• 
• Ensure Sort by = Date with newest on top. 
• 
• Check both Focused and Other tabs. 

2/ Look in other folders 

• Open Junk Email, Archive, and Deleted Items. 
• Use the Search bar with keywords or try from:******@domain.com. 

3/ Disable Rules/Sweep temporarily 

• Click Settings > Mail > Rules and Sweep > turn off or delete any rules that move/delete/mark-as-read messages. 
• 

4/ Check Forwarding & Block/Allow lists 

• Settings > Mail > Forwarding > ensure it’s Off, unless intentionally enabled. 
• 
• Settings > Mail > Junk email > review Blocked senders/domains and Safe senders. 
• 

5/ Try a clean browser session 

• Sign out and sign back in, or open OWA in a Private/Incognito window or another browser. 
• 
• Temporarily disable content‑blocking extensions. 

For additional information, you can refer to this article: 4 Fixes for Outlook Web Not Receiving Emails 

Please note that this information is being provided by the moderator solely for your convenience. The referenced sites are not managed or overseen by the moderator, and therefore we cannot guarantee the accuracy, security, or suitability of any software or content available there. We recommend reviewing all information carefully and ensuring you understand any associated risks before following suggestions from the provided link.  

B - Contact Support 

If you still don’t see new emails after these steps, please reach out to your organization’s IT admin so they can review service‑side settings including message trace, quarantine, mailbox quota, retention policies, forwarding or mail‑flow rules, and overall Exchange Online/OWA service health to ensure email delivery is functioning properly. 

Your IT admin can refer to the detailed guidance link here: Find and fix email delivery issues as a Microsoft 365 for business admin - Exchange | Microsoft Lea… 

In case your IT department cannot access the necessary information or make the required changes, I recommend asking them to open a request with Microsoft Support team through the Microsoft Admin Center. They have access to backend configurations and can perform a more in-depth investigation. At the very least, they can provide the most effective workaround to ensure your experience remains smooth and secure.      

We kindly ask for your understanding that, as moderators, we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels.    

I hope this information is helpful. Should you have any further questions or need additional assistance, feel free to reach out.     

I look forward to hearing your thoughts on this.   

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Answer 2

Try the following checks in Outlook on the web to find why new emails are not appearing:

1. Confirm the account is working

• Make sure sign-in works and the mailbox is not blocked or over quota. If using Outlook.com, verify that cloud storage and mailbox are not full; if they are, new messages will be bounced and lost.

2. Check Focused/Other and filters

• In the message list, switch between the Focused and Other tabs to see if mail is going to Other.
• Check any filters or sort options (for example, only showing unread or a specific date range) and clear them so all messages are visible.

3. Check Junk Email and blocked senders

• Open the Junk Email folder and look for messages that should be in Inbox. If found, right-click and choose Mark as not junk to move them back and train the filter.
• In Outlook.com / Outlook on the web:
  1. Select Settings > Options or Mail.
  2. Go to Blocked senders or Block and allow.
  3. Remove any addresses or domains that should be allowed to send mail.

4. Review rules and forwarding

• Check for inbox rules that might be moving or deleting messages (for example, moving all new mail to another folder or RSS feeds). Disable or delete any rule that incorrectly diverts mail.
• Check forwarding settings. If mail is being forwarded, ensure the option to keep a copy in this mailbox is enabled; otherwise, messages may only appear at the forwarding destination and not in Outlook on the web.

5. Check Junk settings and third-party apps

• Review Junk Email settings to ensure legitimate senders are not treated as junk.
• If using third-party mail apps with POP/IMAP, verify they are not removing messages from the server. If IMAP or POP are active and causing issues, disable them and test again.

6. If only some senders are affected

• Ask the sender to review Sender Support in Outlook.com. There may be a delivery or reputation issue on their side.

If, after these checks, no new mail appears anywhere (Inbox, Other, Junk, or other folders) and the account is not full or blocked, contact the email/service administrator or Microsoft support to review the mailbox on the server side.

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References:

• Can't send or receive email in Outlook.com
• Where are my email messages or calendar events in Mail and Calendar for Windows 10?
• Can't send or receive messages with Outlook for Mac
• I haven't received any email in Outlook for several months - Microsoft Q&A
• Stopped receiving emails on my account. - Microsoft Q&A