I'm planning to reschedule the exam but it's not showing upcoming certification details

Question

I'm planning to reschedule the exam but it's not showing upcoming certification details

Answer 1

You can only reschedule an exam from https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab with more than 24 hours before the exam is due to start

https://learn.microsoft.com/en-us/credentials/support/reschedule-and-cancellation-policy

Answer 2

Upcoming Microsoft certification exams are managed through the certification/credentials systems, not the general Microsoft 365 and Office area.

To reschedule an exam, use the official certification channels rather than looking for it under Microsoft 365 product portals:

1. Go to the Microsoft certification dashboard and check scheduled exams
   • Use the certification dashboard referenced in the exam policy and update article: certification dashboard.
   • Sign in with the same account used to register the exam.
   • Under your scheduled exams/appointments, the upcoming exam should appear if it was booked correctly.
2. Reschedule or cancel from the dashboard or via Pearson VUE
   • From the certification dashboard, select the exam appointment and choose reschedule or cancel (subject to the Exam reschedule and cancellation policy referenced in the context).
   • Alternatively, contact Pearson VUE Support if the exam was scheduled through Pearson VUE and it does not appear in the dashboard.
3. If the exam is missing from the dashboard
   • Verify that the correct Microsoft account is being used. If multiple accounts exist, sign out and try other accounts that might have been used when scheduling.
   • If the exam still does not appear, open a ticket with Microsoft Credentials Support so they can check the exam booking and account linkage: Credentials Support or Microsoft Certification Support as referenced in the context.
4. Be aware of reschedule/cancellation timing
   • If an exam is cancelled or rescheduled with less than 24 hours’ notice, the entire exam fee can be forfeited according to the updated policy.

If none of the above surfaces the upcoming exam, contacting Microsoft Credentials Support with exam details (exam ID, date/time, and registration ID) is required so they can correct the record and enable rescheduling.

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References:

• Exam policies and FAQs
• An Important Update on Microsoft Training and Certification
• Missing Exams or Certifications
• Microsoft Build Cloud Skills Challenge May 2022: Free Certification Exam
• Microsoft Build Cloud Skills Challenge 2020: Free Certification Exam
• Microsoft Ignite Cloud Skills Challenge – November 2021: Free Certification Exam
• Microsoft Ignite Cloud Skills Challenge 2021: Free Certification Exam
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