Incoming calls on Teams are not ringing on my iPhone 15

Question

I get notifications but the phone does not ring so I miss the chat calls

Answer 1

Hi @Alice Prado de Carvalho,

Thank you for posting your question in the Microsoft Q&A forum.

based on your sharing, if you received a Teams notification but not get an audible ring, that can be due to your phone Sounds are disabled, Teams call sound is off or your phone is in Focus mode (which silencing sound alerts).

Therefore, I suggest you can check these settings step-by-step (steps are provided based on the latest version iOS 26. If you are using different version, please select the version and follow the steps in the reference articles of Apple Support guideline):

1/ Check iPhone alert volume + haptics

• Open Settings > Sounds & Haptics.
• Under Ringtone and Alerts, move the slider up so alerts are audible.
• Tap Haptics and make sure haptics aren’t set to “Never” (otherwise you may get no vibration/alert feedback).
• Swipe down to open Control Center and ensure Focus / Do Not Disturb isn’t enabled

2/ Turn ON sound for Teams notifications in iOS

• Go to Settings > Notifications > Teams > Turn on Allow Notifications.
• Tap Sounds and make sure a sound is selected / enabled for Teams.
• Ensure the alert style you prefer is enabled (Lock Screen / Notification Center / Banners).
• If you don’t see “Teams” listed in iOS Notifications: uninstall Teams, reinstall it, open it, and sign in again so iOS re-requests notification permissions.

3/ Make sure Focus (Do Not Disturb / Work / Sleep) isn’t silencing Teams

If you use Focus modes, they can allow banners but silence sounds:

• Go to Settings → Focus and open the Focus mode you use (Work / Sleep / Do Not Disturb, etc.).
• Under Apps, you can allow Notifications From > add Teams or if you’re using “Silence Notifications From,” make sure Teams is not in that list.

4/ Check Teams’ own notification + call settings

• In the Teams app on iPhone, tap your profile picture (top left) > Notifications.
• Set All activity to make sure calls and other activity types are enabled.
• Ensure notification sound is enabled in Teams

You can also review Block notifications options like:

• When active on other devices (in case mobile alerts are being suppressed while you’re on desktop/web)
• When in meetings (if calls are being quieted while you’re in a meeting)

After checking all the above step, please ask a colleague to place a Teams call to you while the phone is locked and Teams is in the background to see if Teams show up a banner notification with a call sound.

For reference:

• Troubleshoot notifications in Microsoft Teams mobile apps - Microsoft Support
• Allow or silence notifications for a Focus on iPhone - Apple Support
• Change notification settings on iPhone - Apple Support

(These two are non-Microsoft websites. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)

Please understand that my initial response may not always resolve the issue immediately. However, you can try these steps and let me know if it works. With your help and more detailed information, we can work together to find a solution. 

Thank you for your understanding and cooperation. I look forward to hearing from you. 

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Answer 2

On iPhone, Teams can show a notification banner without actually ringing if either Teams or iOS notification settings are limiting sounds.

Check these settings in order:

1. Verify Teams notifications in the mobile app
   1. Open the Teams app on the iPhone.
   2. Tap the profile picture in the top left.
   3. Tap Notifications.
   4. Make sure Show notifications is turned on.
   5. Under Calls, ensure call notifications are enabled (not muted or disabled).
2. Verify iOS notification settings for Teams
   1. Open the Settings app on the iPhone.
   2. Tap Notifications.
   3. Find and tap Teams.
   4. Turn on Allow Notifications.
   5. Ensure Sounds are enabled so the phone actually rings when a Teams call comes in.
3. Check “block notifications when active on other devices” If Teams is open on a desktop or web, mobile notifications can be suppressed.
   1. In Teams on the iPhone, tap the profile picture → Notifications.
   2. Under Block notifications, review When active on other devices and turn this off if calls/notifications should always come to the phone.
   3. Also review When in meetings and In-app notifications so calls are not being silenced while using Teams.
4. If Teams is missing from iOS Settings If Teams does not appear under Settings → Notifications, uninstall and reinstall the Teams app, then open it and sign in again so iOS can re-request notification permissions.

After these steps, incoming Teams calls should both notify and ring on the iPhone.

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References:

• Troubleshoot notifications in Microsoft Teams mobile apps