Unable to install OneDrive on windows 11

Question

Unable to install OneDrive on windows 11 Pro for Workstations.

Answer 1

Hi, I'm John! I will help you with this.

Are you trying to install the OneDrive app from the Microsoft Store?

If so, OneDrive app from the Microsoft Store has been discontinued. You need to install the web app using Microsoft Edge:

• Open Microsoft Edge.
• Visit: https://onedrive.live.com/
• Sign in your account.
• Press Alt + F keys or click ellipses (...) , then click on "Apps"
• Click "Install Microsoft OneDrive" > Click "Install"
• Click "Allow" to pin the app from Taskbar and in Start.

If you're trying to install OneDrive.exe instead, please let me know.

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.

Answer 2

Follow these steps in order to resolve OneDrive installation issues on Windows 11 Pro for Workstations.

1. Install all pending Windows Updates
   1. Select Start, type updates, then select Check for updates.
   2. Install all available Windows updates.
   3. Restart Windows if prompted.
2. Manually run the OneDrive installer
   1. Press Windows logo key + R.
   2. Enter:

            %localappdata%\Microsoft\OneDrive\update
      

      and select OK.
   3. Double-click OneDriveSetup.exe to install the latest version of OneDrive.
3. If installation still fails, fully reinstall OneDrive
   1. Select Start, type Programs, then select Add or remove programs.
   2. Under Apps & features, find and select Microsoft OneDrive.
   3. Select Uninstall and complete the process.
   4. Download the Microsoft OneDrive sync app again from the OneDrive website using the link in the article: download the Microsoft OneDrive app from the website.
   5. Open the downloaded file and follow the prompts to sign in and get started.
4. If the error code is 0x80070005 (access denied)
   1. Complete steps 1–3 above.
   2. If using Known Folder Move (Desktop/Documents/Pictures backup) and it still fails with 0x80070005, check local Group Policy:
      1. Select Start, type gpedit.msc, and open Local Group Policy Editor.
      2. Go to User Configuration > Administrative Templates > Desktop.
      3. Double-click Prohibit User from manually redirecting Profile Folders.
      4. Set it to Not Configured, then select OK.
      5. Sign out and sign back in, then run OneDrive setup again.

If the problem persists after these steps, capture any specific error code shown during setup (for example, 0x80070005) and use that to search the OneDrive troubleshooting articles referenced below or contact Microsoft support.

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References:

• Error 0x80070005 when you install or access OneDrive
• Reinstall OneDrive
• Sync files with OneDrive in Windows