Azure portal login issues

Question

Azure portal login issues

Raj Bharathi 25

portal.azure.com in incognito mode in firefox browser goes to https://login.microsoftonline.com and shows this screen and the 2 digit code doesnt come in microsoft authenticator

so unable to login to portal.azure.com

User's image

Tried cant use microsoft authenticator right now goes to below screen

User's image

Option 1 : Approve a request on my Microsoft auth app doesnt send the 2 digits to microsoft auth app so does not work

Option 2 : Use a verification code allows only 6 digit code while the microsoft auth app shows 8 digit code so does not work

So unable to login to microsoft portal.azure.com

Raj Bharathi 25 Reputation points

2026-03-19T14:39:00.6+00:00

Any help would be appreciated much
Pauline Mbabu 1,830 Reputation points Microsoft Employee

2026-04-14T21:07:43.19+00:00
Hello,
These are steps you can take to troubleshoot the issue you are experiencing.

Option 1: Contact Microsoft Data Protection Support by Phone (Primary Method)

To regain access to your admin account as you can't access the Admin Portal, you can try reaching out to our Global Customer Service phone to raise a request for resetting your authentication method here: Customer service phone numbers - Microsoft Support. During the call, request to speak to an agent, and share with them every detail related to your query and also mention that you are the only admin lost access to your account. This should allow you to contact the appropriate team so you can solve this incident as soon as possible.

Here are some tips and an example of a prompt to help you navigate the IVR more effectively:

In some countries, it is an automated conversation like:

IVR: What kind of problem are you concerned about?

You: Authenticator.

IVR: What kind of product do you use?

You: Office 365 for business.

IVR confirmation: education or company account?

You: For companies

IVR: Are you an administrator?

You: Yes.

IVR: Do you have another administrator in your organization?

You: No.

IVR: Do you need a... Service request?

You: Yes. I need to create a ticket. Please send me direct to the Data Protection Team.

Option 2: Create a Temporary Account (Trial Tenant) to Submit a Support Ticket (Alternative Method)

If you still cannot reach to a live agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription. This would allow you to create a new tenant following the prompts provided. To set up a new tenant, please follow these steps:

Visit Microsoft 365 Business Plans and Pricing | Microsoft 365. This would allow you to create a new tenant following the prompts provided. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.

Follow the guided setup process to create a new account for a new tenant.

Once your tenant is created, you should be able to access the support portal and submit your ticket referencing your locked account without further issues

In your ticket description, you'll need to clearly explain that you're trying to regain access to your previous Microsoft 365 tenant and need help from the Data Protection team. Here's a message you can use or adapt:

"Hello, I’m currently unable to access my previous Microsoft 365 tenant due to losing MFA access, which prevents me from receiving verification codes. I’m the global admin, but I’m locked out and unable to generate a QR code or bypass MFA.

I created this new tenant solely to request assistance. I kindly ask to be connected with the Data Protection team to verify my identity and help me recover access to the original tenant.

This is urgent, as I rely on Microsoft 365 for my work and have been unable to operate for several days. I’m available to provide any documentation or verification needed to support the recovery process."

Ticket Support: In the Microsoft 365 Admin Center > Support > Help & Support. You can raise support ticket at https://admin.microsoft.com/#/support/requests

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.

I hope this helps you regain access to your account quickly.