Outlook language change

Question

My Outlook folders language has changed to Vietnamese and I can not change it to English. I have no idea how this has happened. Probably a hacker. If I select the language change icon, it just clicks and doesn't allow access. Has anyone experienced this and can someone please assist on how to or who to contact.

Answer 1

Hi, I'm John!

To help narrow down the issue:

1. Is it possible that your account has been hacked? Do you remember receiving any security alert before this happened?
2. Do you currently have full access to your Outlook account (you can sign in normally and see your inbox and settings)?

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Just to double-check, please check your language settings under the "Your Info" page:

• Visit: https://account.microsoft.com/profile/msa-language-settings and sign in with your Microsoft account.
• This will open the "Your language settings" page.
• From there, edit both your Display Language and Preferred Language.
• Let me know how it goes.

Also, just to be safe, I’d recommend to sign out everywhere:

• Visit: https://account.live.com/proofs/manage/additional Scroll down to Sign me out and select "Sign me out".
• After signing out everywhere, please monitor if the issue persists in the coming hours.

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Click "Add comment" to let me know.

Regards,

John J.D.