Azure Portal Login

Question

I am not able to login into my azure account. I can login on my phone, but not on the browser. When I get on the phone, I see that I have three directories, two of them are from my previous employers. Now I can even see my invoice. There is no real way to get to product support for this issue. Tried different computer, and nothing works.

Answer 1

Use the working sign-in on the phone to confirm that the Azure account and tenant are healthy, then focus on fixing the browser sign-in and directory selection.

1. Fix browser sign-in issues
   1. Try a private/incognito session and sign in directly to the Azure portal:
      • Edge: Settings (three dots) → New InPrivate window, then go to the Azure portal and sign in.
      • Chrome: Open an Incognito window and sign in.
   2. If that fails, clear browser cache and cookies for Microsoft/Azure sites:
      • Edge: Settings → Privacy and Services → Clear browsing data. Select Browsing history, Download history, Cookies, and Cached images and files, then Delete.
      • Chrome: Settings → Privacy and Security → Clear browsing data.
   3. If the page hangs or loops on sign-in, try a different browser and/or another device, still using private browsing.
2. Avoid being signed in as the wrong account If the browser automatically signs in as an old work account (previous employer):
   1. Sign out of all Microsoft accounts in the browser.
   2. Clear cookies/site data as above so old sessions are removed.
   3. Open a private/incognito window and sign in only with the personal/business account that owns the current Azure subscription.
3. Select the correct directory in the Azure portal Once sign-in succeeds but Azure shows nothing or errors like “No subscriptions found”:
   1. In the Azure portal, select the account icon at the top-right.
   2. Choose Switch directory and select the directory that contains the active subscription (not the old employer directories).
   3. If the correct directory is already selected but subscriptions still do not appear, the account may not have sufficient permissions in that directory and needs to be assigned the Owner role on the subscription.
4. If access is still blocked
   • If sign-in to Azure portal continues to fail on all browsers/devices after clearing cache and using private mode, or if the tenant is inaccessible, contact Microsoft support from outside the portal using the public support channels and request help with Azure sign-in or directory access.

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References:

• Troubleshoot Azure subscription sign-in issues
• No subscriptions found sign in error for Azure portal