New Outlook Junk Mail Setting

Question

I cannot find how to set the Junk Mail to not filter

Answer 1

Hi, I'm John! I will help you with this.

To check if emails are being moved by a rule:

• Go to Settings > Mail > Rules.
• See if there is a rule moving emails to Junk.

In the new Outlook, the junk filter cannot be completely turned off. However, you can reduce the filtering by adding senders or domains to the Safe senders list. Try this:

• In same settings.
• Go to Mail > Junk email.
• Under Safe senders and domains, add the email address or domain you trust.

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

In the new Outlook experiences, junk filtering is primarily controlled either in classic Outlook’s Junk Email Options or in Outlook on the web.

To stop client-side junk filtering in classic Outlook (while it is still available):

1. Go to Home > Block > Junk E-mail Options.
2. On the Options tab, select No Automatic Filtering.
   • Note: Messages are still evaluated against your Blocked Senders list. To fully stop client-side junk handling, remove entries from the Junk Email Filter lists as well.

If using Outlook on the web (Microsoft 365 / Outlook.com):

1. Select Settings (gear icon) > Mail.
2. Under Options, select Block or allow.
3. Choose Don’t move email to my Junk Email folder to turn off junk email filtering.
   • Warning: If this is selected, messages detected as spam by Exchange Online Protection will be delivered to the Inbox if the admin spam action is “move to Junk Email.”

If using Outlook Web App (Exchange 2010/2013 light version):

1. Go to Options > Junk Email.
2. Select Don’t filter junk email to disable junk filtering.

In managed environments, admins can also disable classic Outlook’s client junk filter via the registry key:

• Path: HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\office\16.0\outlook\options\mail
• DWORD: JunkMailClientScanDisabled
• Value: 1 This forces all junk filtering to be done on the service side.

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References:

• Change the level of protection in the Junk Email Filter in Outlook
• Outlook Junk filtering is running but the Junk Email Options settings are removed
• Block or allow (junk email settings)
• Options > Junk Email