Setting up outlook email on my android phone as pop3

Question

We have always had out android phones set up as pop3 but a couple weeks ago we stopped getting emails. My husband and I share an email address and it creates a problem when I delete an email and it deletes off his phone as well.

I have been following instructions and trying different things but always get the error Username or Password are incorrect.

I have signed into our email on the computer and checked that it is set up for IMAP and POP. Tried setting up Outlook for android, Samsung email, and anything else that I could find but nothing is working.

Answer 1

Outlook for Android does support adding POP3 accounts, but the account must be configured with the correct POP/IMAP server settings from the email provider. The “Username or Password are incorrect” error usually indicates either:

• Wrong server type or address (IMAP vs POP, wrong host name/port), or
• The provider requires a specific setting (like enabling POP access or using an app password) that is not yet configured.

To keep using POP on Android and avoid shared deletions between devices, use these steps and checks:

1. Confirm POP is enabled for the mailbox
   • Sign in to the email account in a web browser on a computer.
   • In the account’s settings, verify that POP access is enabled (many providers let you turn POP on/off separately from IMAP).
   • If POP is disabled, enable it and save changes.
2. Get the exact POP and SMTP server settings
   • From the provider’s help pages or support, obtain:
     • Incoming server: POP3 server name, port, and encryption (SSL/TLS)
     • Outgoing server: SMTP server name, port, and encryption (TLS/SSL)
     • Whether the username must be the full email address
   • If using Outlook.com or Microsoft 365, use the values listed in the references below (for other providers, their own documentation must be used).
3. Add the POP account in Outlook for Android
   • Open Outlook for Android.
   • Go to Settings > Add Account > Add Email Account.
   • Enter the shared email address and tap Continue.
   • When asked to select an email provider, choose POP3.
   • Turn on Advanced settings.
   • Enter:
     • Username: usually the full email address.
     • Password: the mailbox password (or app password if the provider requires one).
     • Incoming server: POP3 server name from the provider.
     • Port and Security: as specified by the provider (for example, POP over SSL often uses port 995).
     • Outgoing server (SMTP): SMTP host, port (often 587), and TLS security.
   • Tap the checkmark icon to complete.
4. If using the Samsung Email app instead
   • Open Samsung Email.
   • Go to Settings > Add Account.
   • Enter the email address and password, then tap Manual Setup.
   • Choose POP3 account.
   • Enter the same POP and SMTP settings as above.
   • For Outlook.com or Microsoft 365 accounts, use the SMTP settings shown in the references (for other providers, use their documented SMTP server).
5. Prevent deletions from affecting both phones
   • POP behavior is controlled by the server and client settings:
     • In each mail app’s POP settings, look for options like “Leave a copy of messages on the server” or “Delete from server when deleted from Inbox”.
     • Ensure the option that deletes messages from the server when deleted on the phone is turned off on both phones.
   • This way, deleting an email on one phone does not remove it from the server, so it remains available for the other phone.
6. If the login error persists
   • Re-check:
     • POP is enabled in the web settings.
     • Username is exactly as required (often full email address).
     • Password is correct and not an old one.
     • Ports and encryption types match the provider’s documentation.
   • If two-step verification is enabled on the account, the provider may require an app password instead of the normal password for POP/IMAP clients.

If the account is specifically Outlook.com or Microsoft 365, use the documented POP/IMAP/SMTP server names and ports in the references and then repeat the steps above.

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References:

• Set up a POP email account in Outlook for Android
• Set up email in the Outlook for Android app
• Set up email on an Android phone or tablet with Microsoft 365 operated by 21Vianet
• Outlook for iOS and Android FAQ
• Set up email in Android email app
• Does Outlook for Android support adding POP3 accounts?