How do I find out if my Non-profit is accepted?

Question

How do I figure out if my MS Nonprofit accepted? if so why I am being charged?

Answer 1

Dear @Tina Day, Thank you for posting your question in the Microsoft Q&A forum.

I understand you want to check whether your Microsoft Nonprofit application was approved, and why you are still being charged.

Microsoft confirms nonprofit approval through the Microsoft Nonprofit Hub:

1. Go to https://nonprofit.microsoft.com
2. Sign in using the same account used to apply
3. Review your Profile and Offers sections

If your organization is approved, you will see nonprofit grants or discounted offers available there.
For reference: Register a validated tenant

However, being approved for Microsoft for Nonprofits does not automatically make all services free.

Microsoft provides:

• Some free grant licenses
• Some discounted paid licenses

You may still see charges if:

• Your organization is using discounted nonprofit plans
• Existing subscriptions were not switched to nonprofit offers
• Products in use are not covered by grants

This is expected behavior and follows Microsoft’s nonprofit licensing structure.

For more detail: Nonprofits Grants and Credits Eligibility | Microsoft Nonprofits

Therefore, I recommend:

• Sign in to the Microsoft Nonprofit Hub
• Review which offers are available and activated
• Compare active subscriptions with nonprofit grants or discounts

If billing still looks unclear after reviewing this, submit a support request through portal Contact Us form can help review your tenant and subscriptions in detail.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

Thank you for your cooperation.

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Answer 2

To confirm whether a Microsoft for Nonprofits application is accepted and understand charges, use these steps:

1. Check nonprofit eligibility status
   1. Go to the Nonprofit Hub.
   2. Sign in with the same tenant/account used to apply.
   3. Go to the profile section to view current eligibility status.
      • If approved, nonprofit offers (such as Microsoft 365 and Azure benefits) appear in the Nonprofit Hub.
      • If additional documentation is needed or the application was declined, guidance on next steps is shown.
2. Understand the validation process and timing
   • After registration, Microsoft’s validation partner reviews the organization.
   • Two emails are sent:
     1. “Eligibility Process Started” – submission received.
     2. “Eligibility Request in Review” – validation underway.
   • Validation typically takes up to 3 business days, but can take longer if more information is required.
3. If nonprofit status is approved but charges appear
   • Approval for Microsoft for Nonprofits does not automatically make all Microsoft 365 services free. Nonprofit offers include a mix of grants and discounted/paid licenses.
   • To see which nonprofit offers are active:
     1. Sign in to the Nonprofit Hub.
     2. Select Offers to view:
        • Current nonprofit offers and their status.
        • Microsoft 365 and Azure benefits.
        • Any activation prompts for unclaimed benefits.
   • If Azure grant is active, only up to the grant amount (for example, $2,000 in Azure credits annually) is covered; usage beyond that is billed at standard pay‑as‑you‑go rates.
4. Common reasons for unexpected charges
   • Using paid Microsoft 365 or Azure services that are discounted but not fully covered by grants.
   • Exceeding Azure grant credit limits, after which normal billing applies.
   • Having subscriptions or licenses that were not switched to nonprofit offers after approval.
5. If status is unclear or billing still looks wrong
   • Ensure the registration is complete and validated in Nonprofit Hub.
   • If the application was denied or flagged, the system routes to additional guidance or a Something went wrong page.
   • For unresolved eligibility or benefit questions, submit a support request through the Contact Us form.

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References:

• Eligibility guidelines
• Register a validated tenant
• Nonprofit offerings and products
• Activate your Azure grant
• Renew your Azure grant