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transfer Microsoft 365 to new computer

Brian Pabich 0 Reputation points
2026-03-09T23:33:02.85+00:00

I have a one time version of 365 and am transferring to a new computer but every time I try to activate it it says its installed in another computer which it is not.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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  1. John Jefferson Doyon 65,565 Reputation points Independent Advisor
    2026-03-10T00:07:40.63+00:00

    Hi, I'm John! I will help you with this.

    Microsoft 365 is normally a subscription, not a one-time purchase. So I want to confirm what product you actually have.

    Please go to https://account.microsoft.com/services and sign in with the Microsoft account you used when activating Office.

    Could you check:

    1. What is the exact product name? Is it Microsoft 365, Office 2021, or another version?
    2. Where did you purchase it? Microsoft Store or a third-party seller?
    3. Are you signing in with the same Microsoft account used when you first activated it?

    Click "Add comment" to let me know.

    Regards,

    John J.D.

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