I am not receiving emails

Question

I have been able to send emails but I am not receiving new emails or replies

Answer 1

Hi! This usually happens due to lack of storage.

Go to https://www.microsoft.com/en-us/microsoft-365/onedrive/online-cloud-storage > Log in with your email account > Under Storage, click the blue letter > see if the storage is full.

• If you use any Outlook Desktop app, try using Outlook Web https://outlook.live.com/mail/
• If you use an email from a domain other than Microsoft, you should contact the domain's Support.

Answer 2

Hello,

My name is Pavel Poddubny, and I will be happy to assist you! ✨

Just to ask, have your email been recently hacked? Can you find anything in the Outlook Settings -> Rules? Can you see forwarding turned on in the Outlook app (not available tho on the browser, you need to check the app)?

Are you sure your storage isn't full (in case it is, most of the time you will find this info at the bottom left)?

If my reply has helped you, please don't forget to mark it as useful using the buttons below 😉