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Your account has been locked. Please contact support to unlock

瑶 马 0 Reputation points
2026-03-10T01:55:58.2+00:00

Hi, I am a student from China using the GitHub Student Developer Pack. My Microsoft/Azure account has been locked, and I am unable to log in to the Azure Portal to submit a support ticket.Could you please help me unlock my account or direct me to the correct team to verify my identity? Thank you!

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Q&A Assist
    2026-03-10T01:56:12.57+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The account is locked and self-service options are limited, especially without access to the Azure portal to open a support ticket. Use the official Microsoft account and tenant recovery flows and, if needed, contact Microsoft support directly so the appropriate team (including the Data Protection team for tenant/admin issues) can verify identity and review the lock.

    1. If this is a personal Microsoft account (used to sign in to Azure)
    • Go to https://account.microsoft.com and attempt to sign in.
    • If prompted that the Microsoft account is locked, follow the guidance in Microsoft account has been locked:
      • Request a security code using any phone number that can receive SMS; it does not need to be associated with the account.
      • Enter the code and, if required, set a new password.
    • If the sign-in page shows no Next option and indicates the account is locked, select the aka.ms/ link shown in that window and complete the reinstatement form. A Microsoft Online Safety support agent will review the request and contact by email. Do not submit multiple forms, as that can slow down processing.
    1. If this is an Outlook.com/Microsoft account used with Azure
    • Use the Sign-in Helper flow described in Unblock my Outlook.com account:
      • Start from the Sign-in Helper link and follow the prompts to unblock the account with a security code or password change.
      • If unblocking fails, use the guidance under When you can't sign in to your Microsoft account from that article to reset the password and, if needed, reach support.
    1. If this is an Azure AD/Microsoft Entra tenant lock or admin lockout
    • For tenant or admin lockouts (for example, cannot access the only global admin account, or tenant blocked/inactive), the Microsoft Data Protection team must assist:
      • If there is any other account that can sign in to Microsoft 365/Azure (even in a different tenant), use it to contact Microsoft Support and open a ticket describing that the Azure/Microsoft account tied to the GitHub Student Developer Pack is locked and cannot access the portal.
      • If there is only one admin and no other access path, call the appropriate Microsoft support hotline for the region and request a service ticket for an admin/tenant lockout so the Data Protection team can verify identity and restore access.
    1. If verification codes are not received or recovery fails
    • Follow the troubleshooting guidance for verification codes in the linked articles.
    • If password reset or recovery forms fail repeatedly, complete the Microsoft account recovery form (ACSR) as thoroughly as possible from a familiar device and network, then wait for the response before resubmitting.

    These are the only supported ways to unlock or recover a locked Microsoft/Azure account; forum users and community responders cannot directly unlock accounts or bypass security.

    References:

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