I didn't receive my credits after completing the virtual training.

Question

Microsoft Security Virtual Training Day: Strengthening Cloud Security with Microsoft Defender for Cloud (Part 1

I didn't receive my credits after completing the virtual training.

I received an email with instructions on how to use my credits, but I don't see a discount code. Is there anything else I need to do?

Answer 1

For Microsoft Virtual Training Day exam discounts, the discount is not usually sent as a visible voucher code in the email. Instead, the discount is applied automatically to the Microsoft Learn profile associated with the email address used to register for the event.

Key points based on similar Virtual Training Day offers:

1. Processing time
   • The discount can take around 5 business days after the training day session(s) to be added to the profile.
   • If the session was completed less than 5 business days ago, wait until that window has passed and then try scheduling the exam again.
2. Where the discount appears
   • When registering for the exam through the normal “Schedule exam”/“Schedule with Pearson VUE” flow, any eligible discount is applied during checkout on the Pearson VUE side.
   • For event-based offers, the system checks the email address used to register for the event (for example, the email on the Microsoft Learn profile or the one entered on the Exam Discounts page) and then surfaces the discount automatically.
3. What to do next
   • Ensure the same email address used to register for the Microsoft Security Virtual Training Day is the one used in the Microsoft Learn profile and during exam registration.
   • Start the exam scheduling process from the exam page, sign in with that same account, proceed through the profile/Exam Discounts steps, and continue to checkout. Look for the discount to be applied on the payment screen rather than expecting a separate voucher code.
   • If more than 5 business days have passed since the event and the discount still does not appear at checkout, contact the support channel indicated in the event communications or Microsoft Credentials support for further investigation.

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References:

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