Net New Modules Not Showing and Influencer Path Set mail Instead of Skiller path mail

Question

I shared 3 milestone contains 14 modules with 111 learners about 10 days ago, and they have now completed all of them, which should total around 1554 Net New Modules. However, my dashboard still shows the Net New Modules field as blank. Additionally, my main pathway is currently set to Influencer instead of Skiller, even though I have personally completed 1000+ modules and earned 2 Microsoft certifications. Please review my account and help update the dashboard and pathway correctly.

Answer 1

Dashboard and pathway issues like missing Net New Modules and incorrect pathway assignment cannot be corrected directly in the product by community guidance and require review by the credentials/learning support team.

Use Microsoft Credentials Support to have the account, dashboard metrics, and pathway status reviewed and corrected:

1. Go to Microsoft Credentials Support: https://learn.microsoft.com/en-us/credentials/support/help
2. Sign in with the same account used to complete the modules and hold the certifications.
3. Open a support request describing:
   • The approximate date the 14 modules were assigned and completed.
   • The expected Net New Modules count (~1554) and that it is still blank.
   • That the pathway is showing as Influencer instead of Skiller despite 1000+ modules and 2 certifications.
4. Provide any screenshots of the dashboard and completion history if requested by support.

If there is any chance multiple Learn profiles or sign-in accounts exist, confirm the correct profile is being used when viewing the dashboard, as profile mismatches can also cause missing progress or credentials.

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References:

• Missing Exams or Certifications
• Microsoft AZ-500 Certificate - Microsoft Q&A