Billing account is in active due to wrong duplicate invoices.

Question

How to escalate ticket #[Moderator note: personal info removed] , which has been pending with the billing team for more than a month. I am losing the business due to this issue.

#billing account in active

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Moved from: Microsoft 365 and Office | Subscription, account, billing | For business | Android

Answer 1

Hi @Ahmed Jamal, 

Thank you for posting your question in the Microsoft Q&A forum. To protect your privacy and ensure the security of your personal information, I’ve removed any sensitive details from your public post and sent you a private message. You can check your private messages by clicking the banner at the top of the page, as shown in the image below.  

I’m truly sorry to hear about the difficulties you’re facing. I’ve shared the latest updates regarding your case in the private message I sent, so when you have a moment, please take a look. 

I hope you can understand that, as a forum moderator, I’m not able to directly intervene in internal billing processes or escalate cases through backend systems. However, I will do my best to monitor your situation, provide updates when available, and take any actions that fall within the scope of what moderators can do to support you. 

Thank you so much for your patience. 

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