Unable to turn on camera on Microsoft Teams mobile version (Android)

Question

User cannot enable camera in Microsoft Teams on Android (works on iPhone, no policy blocking)

Microsoft Teams (Android)

We have a user who cannot enable the camera in Microsoft Teams on Android devices. The issue appears only on Android. The same user can enable the camera successfully on iPhone.

When joining a meeting on Android, the camera toggle cannot be enabled and the message displayed in the interface says:

Géré par votre organisation" (Managed by your organization)

This suggests that the feature might be restricted by a policy, but we have not found any policy that blocks camera usage.

---

Microsoft Teams (mobile)

Android devices (multiple tested)

Microsoft 365 tenant

User has multiple domains configured (one primary domain + several aliases) within the same tenant

Teams works normally on iOS

---

Troubleshooting already performed

Cleared Teams cache

Reinstalled Teams

Tested on multiple fresh Android devices

Confirmed Android camera permissions are enabled

Verified no Teams meeting policy disables video

Verified no Teams calling policy disables camera

Verified no Teams mobile policy assigned

Initially the user had a second guest account visible in Teams

The guest account was removed

Issue still persists on Android only

Because the guest account existed previously, we suspect there may be some cached configuration stored in the cloud or profile state.

---

PowerShell policy checks

Meeting policy (Global)

Get-CsTeamsMeetingPolicy -Identity Global | Select AllowIPVideo

Result

AllowIPVideo
------------
        True

---

All meeting policies

Get-CsTeamsMeetingPolicy | Select Identity, AllowIPVideo

Result

Identity                           AllowIPVideo
--------                           ------------
Global                                     True
Tag:AllOn                                  True
Tag:RestrictedAnonymousAccess              True
Tag:AllOff                                False
Tag:RestrictedAnonymousNoRecording         True
Tag:Default                                True
Tag:Kiosk                                  True

---

Meeting policy assigned to the user

Get-CsOnlineUser -Identity ******@user.com | Select DisplayName, TeamsMeetingPolicy

Result

DisplayName  TeamsMeetingPolicy
-----------  ------------------
Username                   

No custom meeting policy is assigned, so Global policy applies.

---

Verify again

Get-CsOnlineUser -Identity ******@user.com | fl TeamsMeetingPolicy

Result

TeamsMeetingPolicy :

---

Calling policy assigned to the user

Get-CsOnlineUser -Identity ******@user.com | Select TeamsCallingPolicy

Result

TeamsCallingPolicy
------------------

No custom policy assigned.

---

Global calling policy

Get-CsTeamsCallingPolicy -Identity Global

Relevant settings

Identity                                         : Global
Description                                      : 
AllowPrivateCalling                              : True
AllowWebPSTNCalling                              : True
AllowSIPDevicesCalling                           : False
AllowVoicemail                                   : UserOverride
AllowCallGroups                                  : True
AllowDelegation                                  : True
AllowCallForwardingToUser                        : True
AllowCallForwardingToPhone                       : True
PreventTollBypass                                : False
BusyOnBusyEnabledType                            : UserOverride
MusicOnHoldEnabledType                           : Enabled
AllowCloudRecordingForCalls                      : True
ExplicitRecordingConsent                         : Disabled
EnableRecordingAndTranscriptionCustomMessage     : False
RecordingAndTranscriptionCustomMessageIdentifier : 
AllowTranscriptionForCalling                     : True
PopoutForIncomingPstnCalls                       : Disabled
PopoutAppPathForIncomingPstnCalls                : 
LiveCaptionsEnabledTypeForCalling                : DisabledUserOverride
AutoAnswerEnabledType                            : Disabled
SpamFilteringEnabledType                         : Enabled
CallRecordingExpirationDays                      : 60
AllowCallRedirect                                : Disabled
InboundPstnCallRoutingTreatment                  : RegularIncoming
InboundFederatedCallRoutingTreatment             : RegularIncoming
EnableWebPstnMediaBypass                         : False
EnableSpendLimits                                : False
CallingSpendUserLimit                            : 
Copilot                                          : Enabled
ShowTeamsCallsInCallLog                          : True
RealTimeText                                     : Enabled
AIInterpreter                                    : Enabled
VoiceSimulationInInterpreter                     : Enabled
ReportCall                                       : Enabled

No restrictions that would block video.

---

Teams mobile policy

Get-CsOnlineUser -Identity ******@user.com | Select TeamsMobilePolicy

Result

TeamsMobilePolicy
-----------------

No custom mobile policy assigned.

---

User identity verification

Get-CsOnlineUser -Identity ******@user.com | Select UserPrincipalName, SipAddress

Result

UserPrincipalName   SipAddress

******@user.com     sip:******@user.com

---

Meeting policy video settings

Get-CsTeamsMeetingPolicy | Select Identity, AllowIPVideo, AllowMeetNow

Result

Identity                           AllowIPVideo AllowMeetNow
--------                           ------------ ------------
Global                                     True         True
Tag:AllOn                                  True         True
Tag:RestrictedAnonymousAccess              True         True
Tag:AllOff                                False        False
Tag:RestrictedAnonymousNoRecording         True         True
Tag:Default                                True         True
Tag:Kiosk                                  True         True

---

Video is allowed in the Global meeting policy

The user has no custom Teams policies assigned

The issue occurs only on Android

iOS works normally

The user previously had a guest account in the tenant which has now been removed

---

Has anyone encountered a situation where:

Teams camera cannot be enabled on Android

UI shows "Managed by your organization"

The user has no restrictive Teams policies

Camera works on iOS

The user previously had a guest account in the tenant

Is there a way to reset Teams mobile profile state or cached configuration in the service that could cause this behavior?

Answer 1

Hi TomaszSobotka-2227,

Thank you for sharing the detailed information. Your troubleshooting steps are already quite thorough.  Since the message “Managed by your organization” appears, it usually indicates that the restriction may come from a policy applied through Microsoft 365 device management or security configuration, not necessarily only from Teams meeting policies. There are a few additional areas that may be worth checking

1/ Intune App Protection Policies

Please verify in Microsoft Intune Admin Center:

• Apps > Protection
• Devices > Android > Configuration

Check whether there are policies targeting:

• Android devices
• Microsoft Teams
• Microsoft 365 mobile apps

Even if the device itself is not enrolled in Intune, App Protection Policies can still apply to Teams mobile apps.

2/ Review conditional access policies

Conditional Access policies may also affect how Teams behaves on mobile devices, particularly if device compliance is required.

Please verify in Microsoft Entra Admin Center:

Security > Conditional Access > Policies

Check whether there are policies targeting:

• Mobile apps
• Android devices
• Microsoft Teams

These policies may require compliant devices or enforce app protection controls.

3/ Test another user on the same android device

This can help determine whether the issue is related to the user account or the device configuration.

• Sign out of Teams on the Android device
• Sign in using another user account from the same tenant
• Join a meeting and check whether the camera can be enabled

4/ Test the same user in another tenant

Since the user previously had a guest account, this test may help identify whether the issue is related to identity caching.

• Add the user as a guest in another tenant
• Sign in to Teams on the Android device
• Join a meeting and test the camera

I hope this information helps. If you have any additional details or questions, please feel free to share them.

---

If this response resolves your issue, kindly click Accept Answer and consider upvoting. If you need further clarification, please click Comment.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

The behavior is consistent with the camera being blocked by device/app permissions on Android rather than by a Teams meeting/calling policy.

From the available information:

• Meeting and calling policies with AllowIPVideo enabled allow video in meetings.
• Teams mobile policies can restrict video, but none are assigned to the user.
• The message “Géré par votre organisation” indicates that an organizational control (for example, device-level or app-level permission) is preventing camera use, not a per‑user Teams policy.

On Android, Teams and any integrated apps must have OS‑level permission to use the camera and location. If these permissions are denied or centrally managed, the app will show that the feature is managed by the organization and the camera toggle cannot be enabled.

To resolve, verify and correct device permissions on Android for Teams:

1. Open the Android system Settings.
2. Go to Apps > Microsoft Teams.
3. Open Permissions and ensure Camera (and, if needed, Location) are allowed.
4. If the device is managed (MDM/Intune or OEM management), check whether a device configuration/profile is restricting camera usage for the work profile or for the Teams app specifically.

If using Teams in a browser on Android, also ensure the browser has permission to use the camera for https://teams.microsoft.com and that the browser is allowed to access the camera in its own site permissions.

If the user accesses Business Central or other apps inside Teams that use the camera, the same requirement applies: Teams must be granted camera permission on the device, otherwise camera features will not work.

Because iOS works and the Teams policies are open, focus troubleshooting on Android OS/app permissions and any mobile device management configuration that might be enforcing a camera block for the user’s Android work profile.

---

References:

• Troubleshoot device features in Microsoft Teams on the web
• My camera isn't working in Microsoft Teams
• Troubleshoot Microsoft Teams Integration with Business Central
• Meeting policy settings for audio & video