My account is debited every year for Microsoft 365, but I don't know which user account is using this license. I wish to have refund for the same

Question

My account is debited every year for Microsoft 365, but I don't know which user account is using this license. I wish to have refund for the same.

Answer 1

Use two parallel steps: identify the account, then request cancellation/refund.

1. Identify which account is using the subscription
   • If this is a Microsoft 365 for home subscription (Basic, Personal, Family, or Premium), it is tied to the same email address that was used when Microsoft 365 was first bought or activated, and that is used to sign in at the Microsoft account portal.
   • If this is a Microsoft 365 for business subscription (for work or school), the license is associated with the work or school email account assigned by the organization.
   To help find the account:
   • Check old purchase/renewal emails from Microsoft for the address shown in the message.
   • If Microsoft 365 apps are installed on a Mac or another device, open Word, Excel, or PowerPoint, go to File > Account, and look under Product Information to see the email account the product is licensed to.
   • If it is a work/school subscription and the username is unknown, contact the organization’s Microsoft 365 admin to retrieve the username or reset the password.
2. Cancel the subscription and request a refund (consumer/home subscriptions)
   • Sign in at https://account.microsoft.com/services/microsoft365 with the same Microsoft account that was used to purchase the subscription.
   • Locate the Microsoft 365 subscription and select Manage.
   • Select Cancel (or Upgrade or Cancel, depending on what is shown) and follow the on‑screen steps.
   • After cancellation, refund eligibility depends on the subscription type, when it was charged, and local laws. For Microsoft 365 Basic, Personal, Family, or Premium purchased from Microsoft, cancellation is required first to check refund eligibility.
   • If the subscription was purchased through Google Play or the Apple App Store, contact their support directly for cancellation or refund.
3. Cancel the subscription and request a refund (business/work or school subscriptions)
   • If the charge is for a work or school subscription, contact the organization’s Microsoft 365 admin or billing owner; they control licenses and refunds for those subscriptions.
4. If the charge or account still cannot be identified
   • Because resolving unknown or duplicate charges may require access to billing data and personal information, contact Microsoft Customer Support directly via the official support site and choose a billing/subscription category. A support agent can look up the charge using payment details and help cancel the subscription and evaluate refund options.

For ongoing protection, once the correct subscription is found and cancelled, verify that recurring billing is turned off for any other Microsoft subscriptions under the same account to avoid future unexpected charges.

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References:

• I forgot the account I use with Microsoft 365
• How to get a refund on a Microsoft subscription
• Request a refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request refund - Microsoft Q&A
• I received an e-mail offering 365 Family Classic option but cannot switch - Microsoft Q&A
• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A

Answer 2

Hello, good day and thanks for your question. Sorry to know about this and to add to the above, if there is no other subscription that is present on your account this means that the payment method or the card that you are using got caught somewhere from the last time that you have used it and this has caused an unauthorized charge and in this case it is best to reach out to the bank to block and replace your card to avoid additional or future unwanted charge/s.

It is also a good measure to temporarily lock it from the bank's website or the bank's mobile app to ensure that you will not have an unauthorized charge while this is still being figured out.

Kindly take note that the forum does not have access to user accounts to be able to check and intervene with account related and billing side of things and you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Microsoft 365 and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there or you can also request a call back by going to https://go.microsoft.com/fwlink/?linkid=2168171 in case you are having trouble cancelling and getting a refund.