New free Azure account: This tenant has been blocked due to inactivity

Question

New free Azure account: This tenant has been blocked due to inactivity

Tami 0

Today I set up a free acount to learn Azure. After entering details, I got confirmation email.

But link to log in ends up in error page:

`Sign-in failed`

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 03ec6031-af84-4966-89b2-fd5aa7a21200 Correlation ID: 019cd81a-8caa-7dc2-aa59-e1b5772b87bc Timestamp: 2026-03-10 14:15:45Z

Anyone able to reset the account or set it to active?

Thanks

Tami 0 Reputation points

2026-03-10T14:56:42.0466667+00:00

Who can set it active?
Tami 0 Reputation points

2026-03-10T15:01:20.0766667+00:00

Going to entra.microsoft.com ends up to same error page.. no place to open support ticket.

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 0c9d0dd4-dc64-47a3-af7d-7a4aca470e00 Correlation ID: 019cd841-2c79-75e7-bea2-180431b8bcba Timestamp: 2026-03-10 14:57:56Z
VEMULA SRISAI 11,340 Reputation points Microsoft External Staff Moderator

2026-03-10T15:02:49.5266667+00:00

Hello Tami,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 11,340 Reputation points Microsoft External Staff Moderator

2026-03-17T12:25:25.3166667+00:00

Tami could you please confirm are you still getting the error?

3 answers

Your answer

Tami 0 Reputation points

2026-03-10T14:56:42.0466667+00:00

Who can set it active?
Tami 0 Reputation points

2026-03-10T15:01:20.0766667+00:00

Going to entra.microsoft.com ends up to same error page.. no place to open support ticket.

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 0c9d0dd4-dc64-47a3-af7d-7a4aca470e00 Correlation ID: 019cd841-2c79-75e7-bea2-180431b8bcba Timestamp: 2026-03-10 14:57:56Z
VEMULA SRISAI 11,340 Reputation points Microsoft External Staff Moderator

2026-03-10T15:02:49.5266667+00:00

Hello Tami,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 11,340 Reputation points Microsoft External Staff Moderator

2026-03-17T12:25:25.3166667+00:00

Tami could you please confirm are you still getting the error?

Answer 1

VEMULA SRISAI 11,340 Microsoft External Staff Moderator

This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

HTTP

https://portal.azure.com/<tenant-ID>

Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

And the tenant will be restored successfully.

If this answers your query, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.

VEMULA SRISAI 11,340 Reputation points Microsoft External Staff Moderator

2026-03-20T14:37:22.6033333+00:00

Tami If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know

Answer 2

Jose Belcher 0

Sign in at https://entra.microsoft.com
When the error appears, choose Help + Support
Open a support ticket with the category: “Tenant blocked due to inactivity – Request reactivation
Go to https://admin.microsoft.com
Click Need help?
Or open a support request via: https://support.microsoft.com/contact us

0 comments

Answer 3

Jose Belcher 0

This tenant has been blocked due to inactivity appears when:

No one has signed into the tenant for an extended period
Microsoft automatically moved the tenant into an inactive state
The tenant is now blocked from all sign-ins
Admin access is disabled until reactivation

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New free Azure account: This tenant has been blocked due to inactivity

Sign-in failed

3 answers

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`Sign-in failed`