I bought something for PC instead of console

Question

Hi, I bought auric cells on dead by daylight for $50 (4025 cells) and instead of purchasing for console i paid for PC instead. I dont play PC. I tried to refund yesterday, but it was denied l, then I contacted dead by daylight support and they sent me back here. I need a refund just so I can buy the same item for console instead. is there anyway that is possible?

Answer 1

Digital game content (like in-game currency such as Auric Cells) is generally not refundable unless the specific offer or local law makes it eligible.

For Microsoft Store digital game purchases on Windows PC, the documented path is:

1. Go to the Xbox support page to Request a refund for digital games and sign in: Request a refund for digital games.
2. Select the relevant order and choose Request a refund.
3. Provide the reason (e.g., purchased on the wrong platform) and select Next.
4. Review and select Submit.
5. Monitor the Refund status tab for the decision; processing can take up to 72 hours.

If the automated request has already been denied, online options are limited. In that case, contact Microsoft Sales support directly and explain that the purchase was made for the wrong platform and that the game publisher has redirected back to Microsoft:

• Use the Microsoft Store Sales support channel: help with Microsoft Store purchases.

Be aware:

• Digital goods like in-game currency are normally non-refundable unless the offer or applicable law allows it.
• Single items from bundles cannot be returned.
• If a refund is approved, it is applied back to the original payment method, usually within 3–5 business days.

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References:

• Get a refund for apps and games purchased from Microsoft Store
• Get an exchange or refund on devices bought from Microsoft
• Cancel an order or pre-order from Microsoft Store
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Game Pass refund - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A