ACCOUNT BILLING INQUIRY

Question

If my operating system is not supported then why was a charge made to my credit card ?????

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

A Microsoft charge can still appear even if a device or operating system is no longer supported, because charges are tied to the Microsoft account and its subscriptions or purchases, not to whether the OS is supported.

To understand what this specific charge is for and whether it should be refunded, follow these steps:

1. Go to the Manage your payments page of the Microsoft account dashboard and select Investigate next to the payment method that was charged. This will walk through the most common reasons for unexpected charges, such as:
   • A Microsoft 365 or other subscription with recurring billing enabled.
   • A purchase made by a family member using the same card.
   • A previously declined charge that was retried.
   • An in‑app purchase from an app or game.
2. If the charge is related to a subscription that is no longer wanted, sign in to Services & subscriptions for that account and cancel it. If cancellation was attempted but the charge still appeared, it may be because the subscription was cancelled less than two days before the billing date.
3. If the charge is not recognized after using Investigate, or appears fraudulent, contact Microsoft Support or the card issuer to dispute it. Repeated misuse of chargebacks can be considered fraud, so use the dispute route only when the payment truly was not authorized.
4. To verify whether there are duplicate or closely spaced charges, review the Microsoft Store order history and compare it with recent bank or card statements. If only the expected number of monthly charges appears in order history, then there is no double billing even if two payments are close together in time.

The fact that an operating system is unsupported does not automatically stop existing subscriptions or payment methods; those must be cancelled or updated on the Microsoft account.

---

References:

• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription
• View your Microsoft Store order history
• I've been charged twice
• What is a chargeback?