Can't verify new email for established account

Question

Hi, I've been trying to verify my new email address with no success! The old (current) email address no longer exists (ISP eliminated the @ ________ part of the address). I have entered the new email and when I push "verify", I do get an email returned that tells me to "If you added this email address as an alias, use this link to verify". After pushing that link I am redirected to the "View basic information about your account" which does not verify the new email. I have even tried deleting the new email and re-entering the new email. I receive the same results described above.

Can some please help me with verifying my new email address?

Thank you.

Answer 1

To verify the new email address as an alias and use it for the account, the verification must be completed from the Microsoft account/Outlook.com alias management pages, not just by landing on a generic “basic information” page.

Use one of these supported flows:

1. Verify the alias from Microsoft account “how you sign in” page
2. Go to Manage how you sign in to Microsoft: https://go.microsoft.com/fwlink/?LinkId=529489.
3. Sign in with the existing Microsoft account (using any alias that still works to sign in).
4. On the page, look for the new email address in the list of aliases.
5. If it shows a Verify button next to it, select Verify, then Send email.
6. Open the inbox for the new email address, find the verification message, and select the verification link in that email.
7. After following the link, return to the Manage how you sign in to Microsoft page and confirm that the alias now shows as Verified.
8. Verify the alias from Outlook.com alias management If the address was added as an Outlook.com alias:
9. Sign in to Outlook.com with an already verified alias.
10. Go to the Manage your account aliases page (under account settings).
11. Confirm that the new email address appears under Account aliases.
12. Open the verification email in the new email’s inbox and use the link that looks like: https://account.live.com/Aliases/Verify?aliasname=example
13. After selecting that link, check the Account aliases list again to ensure the alias is now marked as verified.
14. If the old email no longer exists Because the old ISP address is gone, do not remove the new alias; instead, complete verification using the steps above. Once the new email shows as Verified, it can be set as the primary alias on the same Manage how you sign in to Microsoft page, and the unusable old address can then be removed if desired.

If the verification link only redirects to a generic profile page and the alias never changes to “Verified,” repeat the process starting from the Microsoft account alias management page and trigger a fresh verification email from there, then use that new link.

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References:

• How to verify an email address in your Microsoft account
• Verify my backup email address for my Outlook.com account
• How to add an email address or phone number to your Microsoft account
• Change the email address or phone number for your Microsoft account
• Set up an email address as your verification method