$8.25 Recurring Charge - do not know what this is for

Question

We have an $8.25 Recurring Charge - do not know what this is for - Need to look into this

Answer 1

Hi @RALPH BENNETT,   

Thank you for posting your question in the Microsoft Q&A forum, 

I'm sorry to hear about the recurring $8.25 charge you're experiencing, and I appreciate your patience and the details you provided. 

This charge appears to stem from a subscription created by a former employee whose login details you no longer have, but since the subscription is tied to your company’s tenant, you or your IT admin can still locate and manage it including reviewing its assignment, adjusting billing, or stopping renewals without needing the original account credentials.

Here are my recommendations, please follow the steps below:

A - To review the invoice within your tenant  

If you’re an admin on a business tenant, please sign in at https://admin.microsoft.com and review:  

• Billing > Bills & payments: Review Invoices and adjust the date range (e.g., past 6 months or a custom range).  
• Change billing account: If you have multiple billing accounts, select this option to review invoices across each one.  
• Billing > Billing accounts > Billing profiles: In some cases, charges may be associated with a different billing profile, so make sure to review each profile carefully. Under Billing accounts, you can also verify which email address is set to receive Microsoft billing notifications. If that email address hasn’t received any invoice or charge notification, please contact the Billing team for further assistance (see steps below).  

For your references:  

• View or download your invoice in the Microsoft 365 admin center  
• Manage your Microsoft business billing profiles  

B - Contact Support 

Given this situation, I strongly recommend that you reach out directly to the Microsoft Billing Support team. They have the ability to look deeper into the billing records associated with the card that is being charged and help identify which tenant or account the subscription belongs to even when the login credentials are no longer available. 

Once you reach out to Microsoft Billing, an agent will contact you to verify account ownership and assist with identifying the tenant tied to the charge, restoring access if needed, canceling the subscription, stopping future billing, and requesting eligible refunds. Please remember to include your invoice information when submitting the request to help the team locate the charge more quickly. 

To proceed, please follow the steps below: 

• Sign in to the Microsoft 365 Admin Center with your Microsoft administrator account. (If you're not an admin, please contact your organization's administrator to submit a request on your behalf.) 
• On right bottom corner click on "Help & support"     
•  
• After that choose the "Contact support".    
•  
• Describe your issue and request to speak with a live agent. You may be offered options for chat or call depending on your region and support availability. 

We kindly ask for your understanding that, as moderators, we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels.   

I hope this information is helpful. Should you have any further questions or need additional assistance, feel free to reach out.     

I look forward to hearing your thoughts on this. 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Answer 2

I believe this is from a subscription an ex employee had who no longer is working with us and we do not know the login info