theres an issue i cannot resolve i need real help

Question

a few weeks ago my account seemed hacked or compromised and I changed the password and everything seems good however every time I try and sign in on my work computer it says that I have tried to sign in to many times with the wrong information but I know I have my password right and it makes me change the password again to get into my email its getting really annoying please help me

Answer 1

Dear @Glen Herron,

Thank you for reaching out to Microsoft Q&A forum.

I'm sorry to hear about the issues you're experiencing with your Microsoft account sign-in, especially after dealing with a potential compromise. As a forum moderator, I genuinely wish I could directly access your account or review backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that users can apply themselves.

From my research, it looks like your account might be triggering security locks due to repeated attempts (even if you're entering the correct password now), possibly caused by cached data, network issues, or lingering effects from the compromise. Since it only happens on your work computer, it could be device-specific, such as browser settings, auto-filled credentials causing failed attempts, or corporate network policies. Let's walk through some proven steps to resolve this.

1.Sign out from all sessions

1. Sign out from all sessions
2. In your web browser, go to My Sign-Ins | Security Info | Microsoft.com
3. Enter your email address and password. If prompted, complete any two-factor authentication (e.g., via app, text, or email code).
4. Scroll down the page until you find the "Lost device? Sign out everywhere" section
5. Click the "Sign out everywhere" button. You'll see a confirmation prompt review it and select "Ok" to proceed.

After this, active sessions on other devices (like browsers, apps, or computers) will be terminated.

2.Clear Browser Cache and Cookies: 

This often resolves sign-in loops by removing old session data that might be auto-submitting wrong info.

• In your browser (e.g., Edge, Chrome), go to Settings > Clear browsing data.
• Select "Cookies and other site data" and "Cached images and files," then clear for the last 24 hours or all time.
• After clearing, try signing in again.

3.Use Incognito/Private Mode or a Different Browser: 

This bypasses extensions, cache, or plugins that could interfere.

• Open an incognito window (Ctrl+Shift+N in Chrome/Edge) and sign in to outlook.office.com or account.microsoft.com.
• If it works, the issue is likely with your regular browser setup.

4.Try a Different Network or Device: 

If possible, connect to a mobile hotspot or another Wi-Fi (not your work network) on the work computer. Some networks flag repeated attempts as suspicious, leading to "too many requests" issues.

Alternatively, sign in successfully from your phone or home computer first (where it works), then try the work one again, this can sometimes "unstick" the lock.

If none of the above solutions work, let me know in the comments for further investigation. Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. Thank you for your patience and understanding. I'm looking forward to your reply. 

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Answer 2

The repeated lockouts are likely caused by Microsoft’s security systems detecting too many sign-in attempts or an issue with your multifactor authentication (MFA), especially after the compromise and password change.

Take these steps in order:

1. Stop repeated attempts from the work PC temporarily
   Since the system reports too many incorrect sign-ins, wait for the lockout window to expire before trying again from that device. During this time, avoid additional sign-in attempts from the work computer.
2. Try another sign-in method (if available)
   On the sign-in/MFA page, look for an option like “Use a different verification option” or similar and try:
   • A different MFA method (text, call, Authenticator app), or
   • Signing in from another device where the account is already working.
3. Verify and update security info
   After successfully signing in on any device, go to your security info page and make sure all verification methods are correct and under your control. If anything looks unfamiliar, remove it and add trusted methods only.
4. Check for unusual sign-in activity
   Review your recent sign-in activity. If there are successful or unsuccessful sign-ins you do not recognize, immediately change the password again and confirm your security info is correct.
5. If you still get “too many attempts”
   Microsoft Entra multifactor authentication can temporarily block sign-ins after repeated attempts or suspicious activity. If this continues even after waiting and using the correct password:
   • Wait the full lockout period (and slightly longer) before trying again.
   • Use a different MFA method if offered.
   • Contact your organization’s IT administrator or Help desk and ask them to:
     • Check Microsoft Entra sign-in logs for your account.
     • Confirm there are no misconfigured MFA settings or ongoing malicious attempts from another device or app.

If the account is a personal Microsoft account (not work/school) and you still cannot sign in reliably, run the Sign-in Helper to diagnose and fix common sign-in problems.

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References:

• Common problems with two-step verification for a work or school account
• View your work or school account sign-in activity from My Sign-ins
• I can't sign in to my Microsoft account