Unable to create billing profile for new Microsoft 365 tenant - error CV: [Moderator note: personal info removed]

Question

Hi,

I recently created a new Microsoft Entra tenant ([Moderator note: personal info removed]) and I'm trying to purchase a Microsoft 365 Business Basic subscription through the M365 Admin Center (admin.cloud.microsoft.com → Marketplace).

When I attempt to complete the purchase and create a billing profile, I receive the following error:

"There was an issue creating or editing your billing profile. Please try again or contact support for assistance. ([Moderator note: personal info removed])"

Details:

• Tenant domain: [Moderator note: personal info removed]
• Tenant was created today (March 10, 2026)
• I'm signed in as a Global Administrator (native user, not guest)
• Payment method (Visa) was added successfully
• The error occurs when clicking "Save" on the billing profile step
• I've tried multiple times with the same result

Could you please help resolve this billing profile creation issue so I can complete the M365 Business Basic purchase?

Thank you.

Answer 1

Hi @demo admin,

Welcome to Microsoft Q&A Forum.

Thank you for sharing the details. The error “There was an issue creating or editing your billing profile. Please try again or contact support for assistance.” is a Microsoft billing error that appears when the systems is prevented from saving or updating your billing profile. 

The Microsoft Support Billing Team is the appropriate department to help you verify your billing profile.

To help resolve this quickly and securely, I recommend contacting the Billing Team at your earliest convenience. Please reach out to Microsoft Support through the Microsoft 365 Admin Center so Microsoft can collect logs and investigate your issue. 

You can find the appropriate phone number using this link: Customer service phone numbers – Microsoft Support.

For security and privacy, all investigations into billing-related issues are handled exclusively by Microsoft dedicated Billing support team. As moderators, we do not have access to billing systems. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels. 

 

When you call, having your order confirmation, purchase email, and any error messages handy will help them assist you faster. Please be ready to share: 

• The email address used for purchase 
• Any payment confirmation details 
• The user name 
• Transaction information such as the final four digits of the card number, the type of card used, the cardholder’s name, and the card’s expiration date. 

For your security, please do not reply to this thread with this card information. The official support line is the only secure way to handle these details. 

 

I appreciate your patience as the billing team works to get this sorted out for you.  

I hope this provides enough clarity and helps you stay inform with your current situation.

In the meantime, if you see my replies bring helpful information, please kindly accept it as an answer and vote it up by your original account, which raised this question. Once marked, it will automatically pin to top. As other users will also search information in this community, your valuable vote up will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.   

 

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.   

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Answer 2

The error occurs at the point where the billing profile is created, so the next step is to focus on the billing account and billing profile setup and then contact support with the correlation ID (CV) if the portal keeps failing.

Actions to take:

1. Confirm billing account type and permissions
   • In the Microsoft 365 admin center, go to Billing → Billing accounts.
   • Verify that a Microsoft Customer Agreement (MCA) billing account exists for the new tenant and that the signed‑in account is a billing profile owner or contributor on that billing account. Only these roles can create and manage billing profiles.
   • If no billing account appears, wait some time after tenant creation and try again, as the billing account may still be provisioning.
2. Try creating the billing profile directly
   • In the admin center, go to Billing → Billing accounts.
   • Select the billing account (if present), then open the Billing profiles tab.
   • Use Add a billing profile and complete the wizard:
     1. Enter a profile name and select Next.
     2. On Address information, enter the bill‑to and ship‑to addresses and select Save where required.
     3. On How to pay, choose the existing Visa card or select Add a card.
     4. On Invoice settings, add any additional recipients and (optionally) a purchase order number.
     5. Review on Review and finish and select Finish, then Done.
   • After the billing profile is successfully created, return to Marketplace and retry the Microsoft 365 Business Basic purchase, selecting the new billing profile.
3. If the error persists
   • Because the error message explicitly instructs to contact support and includes a CV value, open a support request so Microsoft can trace the failure on the backend.
   • From the Microsoft 365 admin center, use Support → Help & support to create a ticket. Include:
     • Tenant name and domain (integrationssurf.onmicrosoft.com).
     • Date/time and region when the error occurs.
     • The full error text and CV: JRszJ00bndYyJfCZ.9.
     • Confirmation that the payment method was added successfully and that the account is Global Administrator.
   • If unable to raise a ticket from this tenant for any reason, use the public Microsoft Support contact options to reach the billing/support team and provide the same details.

Once the billing profile is created successfully (either via the direct Billing profiles page or after Microsoft fixes the backend issue), the Microsoft 365 Business Basic purchase through Marketplace should complete without the billing profile error.

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References:

• Manage your Microsoft business billing profiles
• Who do I contact in regards to requesting an invoice - Microsoft Q&A