can't proceed past bitlock recovery

Question

computer asked for bitlock recovery code which I entered. computer said it could not do self repair. I entered repair codes. now only has windows logo on black screen and swirling circle

Answer 1

I apologize, but there isn't another way to get around BitLocker if you can't find the right recovery key or keep running into the same problem. In this situation, a Clean Installation of Windows via USB flash drive would be required. Please be aware that the BitLocker encryption will be deactivated during this operation, and your data will be lost.

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You will need to find another working Windows computer from a family member or friend near you to create the Windows 11 USB Installation media.

Find another working computer then download the Media Creation tool (Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows 11". Instructions inside the link.

Note: Please make sure to uncheck the "Use the recommended options for this PC" box. Please check the link below for more details.

https://support.microsoft.com/windows/create-installation-media-for-windows-99a58364-8c02-206f-aa6f-40c3b507420d

Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.

Kindly refer to the link below on How to Perform a Clean Install for more details.

https://support.microsoft.com/windows/reinstall-windows-with-the-installation-media-d8369486-3e33-7d9c-dccc-859e2b022fc7

Answer 2

Hi, good day!

Restart your computer, just as Windows attempts to load (spinning dots), press and hold the Power Button for 5 - 8 seconds or until it performs a Hard Shut Down

Do this 2 - 3 times until Windows will boot into the Recovery Environment

Select Troubleshoot > Advanced Options > Startup Repair

If this doesn't work, Select Troubleshoot > Advanced Options > System Restore

Choose the restore point at an earlier date where everything is still working

Click Next then Finish

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.