I have another account I can't get into

Question

I have another account I can't get into

Zorkie 0

Hello Microsoft! So the account I am using is a backup account just in case something happens with my main account. So right now I am using the <mod: PII removed>@gmail.com account, but I have my main locked which is <mod: PII removed>@gmail.com. I've already tried to reset the password but I can't. Why can't I? Because whenever I get the code from gmail and enters it, it tells me to click on the phone number verification and when I put the last 4 digits, it says like "sorry this isn't working at the moment, please try again later" which I have already and waited for many days. Now why do I need that account? Because I have minecraft on it and paid for it and if you don't trust me the account on that name is --PII REMOVED--. I don't have that account saved because I did a factory reset on my computer recently, so that's why I lost the main account but got my alt back up. Just because I remembered the password to it. So please help me recover it back!

Jeronimo Fuerte 38,325 Reputation points Independent Advisor

2026-03-11T01:09:39.9433333+00:00

Hi! Sorry to hear about this, what you could try is, when you get the option to request a code using the phone, select the try a different verification method option, then select any that you have available.

If you don't have any select that you don't have any also at the bottom and follow the instructions, you may get a chance to add a new one within 30 days
Zorkie 0 Reputation points

2026-03-11T14:27:19.18+00:00

Hello! Thanks for responding to the comment. So whenever I click on reset password, I only get two options which are mail from codes or phone number in the last 4 digits. The other verifications are like using fingerprints which I don't have.

1 answer

Your answer

Jeronimo Fuerte 38,325 Reputation points Independent Advisor

2026-03-11T01:09:39.9433333+00:00

Hi! Sorry to hear about this, what you could try is, when you get the option to request a code using the phone, select the try a different verification method option, then select any that you have available.

If you don't have any select that you don't have any also at the bottom and follow the instructions, you may get a chance to add a new one within 30 days
Zorkie 0 Reputation points

2026-03-11T14:27:19.18+00:00

Hello! Thanks for responding to the comment. So whenever I click on reset password, I only get two options which are mail from codes or phone number in the last 4 digits. The other verifications are like using fingerprints which I don't have.

Answer 1

Hi Zorkie,
Welcome to Microsoft Q&A forum. I'm happy to help.

Please note that our Microsoft Q&A forum is a public platform, and we will modify your response/ question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Given these limitations, the most appropriate avenue for product changes or feature requests is to contact Microsoft Support.

Thank you for your understanding, and I hope the support team can resolve this for you soon.

Share via

I have another account I can't get into

1 answer

Your answer