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I cannot log in to my tenant AADSTS5000224: We are sorry, this resource is not available.

tensortide 5 Reputation points
2026-03-10T23:26:41.9566667+00:00

Sign-in failed

Error code: AADSTS5000224 Error message: The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in using a new or private browser window. If you are a member of another tenant, you can sign in using: https://portal.azure.com/[tenant-id] or https://portal.azure.com/[tenant-domain]. Error details: interaction_required: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: fee4b973-d5a9-40bd-9d52-b66c59070300 Correlation ID: 019cda10-d922-713a-8858-3adee4978c91 Timestamp: 2026-03-10 23:24:32Z

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Q&A Assist
    2026-03-10T23:26:53.17+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The error indicates that the Microsoft Entra tenant being accessed has been deactivated/blocked and is no longer available for normal sign-in.

    For tenants blocked due to inactivity or deauthentication, only Microsoft support can review and potentially reactivate them, and only within a limited time window. After that period, the tenant is permanently deleted and cannot be recovered.

    Take these actions:

    1. If you are a tenant administrator and the tenant was recently deactivated:
      • Contact Microsoft support as soon as possible. Use the global support phone numbers listed in the documentation to open a support case and request tenant reactivation.
      • Do not open multiple cases for the same issue; wait for a response on the first case.
    2. If the tenant has been inactive or blocked for longer than the retention window:
      • The tenant is deleted and cannot be restored. A new tenant must be created if Microsoft confirms it is no longer recoverable.
    3. While waiting for support:
      • Avoid repeatedly sending authentication requests to the deactivated tenant.

    If access to the original tenant cannot be restored, create or use another tenant to continue working and use that environment to open or track support requests if needed.

    References:

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