I can't access my certificate

Question

I can't seem to access my azure certificate on do anything on the site. I'm getting the below error:

Also I know nothing about the directory being mentioned and I'm unable to contact support for help.

{ "shellProps": { "sessionId": "f7b66a023f5a4b4da3aaac4e39757028", "extName": "Microsoft_AAD_UsersAndTenants", "contentName": "UserProfileMenuBlade" }, "error": { "message": "The extension encountered an unexpected error and provided no additional details.", "error": { "type": "MsPortalFx.Errors.AjaxError", "baseTypes": [ "MsPortalFx.Errors.AjaxError", "MsPortalFx.Errors.Error" ], "data": { "uri": "https://graph.microsoft.com/v1.0/organization?$select=displayName,tenantType", "type": "GET", "pathAndQuery": "", "failureCause": "", "sessionId": "f7b66a023f5a4b4da3aaac4e39757028", "duration": 620.1000000238419 }, "extension": "Microsoft_AAD_UsersAndTenants", "errorLevel": 0, "timestamp": 70178, "name": "AjaxError", "innerErrors": [], "textStatus": "Failed to get authorization token.", "errorThrown": { "type": "MsPortalFx.Errors.CanceledError", "baseTypes": [ "MsPortalFx.Errors.CanceledError", "MsPortalFx.Errors.Error" ], "extension": "Microsoft_AAD_UsersAndTenants", "errorLevel": 0, "timestamp": 70177.20000004768, "name": "CanceledError", "innerErrors": [ { "type": "MsPortalFx.Errors.Error", "baseTypes": [ "MsPortalFx.Errors.Error" ], "data": { "options": { "audience": "https://graph.microsoft.com/", "resourceName": "microsoft.graph", "tenantId": "", "ignoreRejection": true, "skipCache": false }, "retryOptions": { "retryDelay": 1000, "maxRetryCount": 4 } }, "extension": "Microsoft_AAD_UsersAndTenants", "errorLevel": 2, "timestamp": 70177, "name": "Error", "innerErrors": [], "token": null, "error": "PassthroughUserError", "errorMessage": "The logged in user is not authorized to fetch tokens for extension 'Microsoft_AAD_UsersAndTenants' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: Error(s): 50020 - Timestamp: 2026-03-10 23:11:27Z - Description: AADSTS50020: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'f9885e6e-6f74-46b3-b595-350157a27541'(Microsoft_AAD_UsersAndTenants) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: ef34fa12-c1b0-4161-abac-340c75040f00 Correlation ID: eb24f2a4-4736-431e-b38f-4784fe2c735d Timestamp: 2026-03-10 23:11:27Z - Correlation ID: eb24f2a4-4736-431e-b38f-4784fe2c735d - Trace ID: ef34fa12-c1b0-4161-abac-340c75040f00" } ] }, "jqXHR": null }, "code": null }}

{

"sessionId": "f7b66a023f5a4b4da3aaac4e39757028",

"errors": [

{

  "errorMessage": "interaction_required: AADSTS160021: Application requested a user session which does not exist. Trace ID: 44f546be-f9b3-45cf-b9d9-7e8149a80700 Correlation ID: a829ee0f-b2cb-48ba-87eb-6a480fc0fdb0 Timestamp: 2026-03-10 23:13:00Z",

  "clientId": "c44b4083-3bb0-49c1-b47d-974e53cbdf3c",

  "scopes": [

    "6a8b4b39-c021-437c-b060-5a14a3fd65f3/.default"

  ]

}

]

}

The portal is having issues getting an authentication token. The experience rendered may be degraded.

Additional information from the call to get a token:

Extension: Microsoft_Azure_Support

Resource: self

Details: interaction_required: AADSTS160021: Application requested a user session which does not exist. Trace ID: 243c3dc5-42b1-45e2-870b-1c0c658a2901 Correlation ID: ad7ad143-24ea-48c2-b772-6202921c8533 Timestamp: 2026-03-10 23:17:59Z

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And it keeps saying sign in again