An email is still associated with my account but I already deleted it

Question

My email account is still associated with an email as recovery email. But when I look at my Profile information, I cannot see that recovery email. How can I remove that recovery email if I cannot see it in my profile account? Thanks!

Answer 1

Hello

When you went check, did you just check https://account.live.com > Your info > sign in preference ? If so, this is not the same as recovery contact info. You want to go to Security > Manage how I sign to update there .

If you are stuck there because you cannot get the code, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.